Senior Dispatcher — High-Volume Route Expert

Propane Ninja; United States; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Propane Ninja is seeking an experienced Dispatcher to support our growing delivery and service operations in Plant City, Florida. This role is not entry-level and requires prior dispatch experience in a busy environment.

The successful candidate will coordinate daily routes, manage multiple drivers, and adjust plans in real time while balancing customer service and efficiency. After probation, there is potential to advance to Dispatch Supervisor.

Qualifications

• Previous dispatch experience in a high-volume logistics, delivery, fuel, propane, LTL, beverage, waste, distribution, or route-based operation.
• Experience coordinating multiple drivers or field employees at the same time.
• Proven ability to make real-time routing, scheduling, and service-priority decisions.
• Strong understanding of route efficiency, customer service demands, driver productivity, and daily operational flow.
• Ability to remain calm under pressure and make sound decisions quickly.
• Strong communication skills with drivers, customers, and internal departments.
• Strong organizational skills and the ability to prioritize multiple competing demands.
• Proficiency with dispatch software, GPS routing systems, telematics, Google Workspace, or similar business applications.

Responsibilities

• Coordinate daily delivery and service routes to support efficient operations and customer service expectations.
• Dispatch multiple drivers and field team members throughout the day.
• Monitor route progress, driver productivity, service needs, and changing daily priorities.
• Make real-time route and schedule adjustments due to delays, customer needs, staffing changes, traffic, equipment issues, or operational demands.
• Prioritize urgent service needs while maintaining route efficiency and customer satisfaction.
• Communicate clearly and professionally with drivers, customers, managers, and internal departments.
• Help ensure drivers have the information, instructions, and support needed to complete assigned work efficiently.
• Identify issues before they become larger operational problems and escalate when appropriate.
• Use dispatch software, GPS routing systems, telematics, and business applications to support daily dispatch functions.
• Demonstrate leadership potential through professionalism, ownership, sound judgment, and consistent follow-through.
• Assist with training, coaching, and supporting other dispatch team members as needed.
• Support improved dispatch structure, accountability, and follow-through within the department.
• Maintain accurate dispatch records, route updates, notes, and communication history.

Skills

Dispatch experience

Coordinate multiple drivers

Real-time routing decisions

Route optimization

Calm under pressure

Strong communication

Tools

Dispatch software

GPS routing

Telematics

Google Workspace

Job description

Propane Ninja is seeking an experienced Dispatcher to support our growing delivery and service operations in Plant City, Florida. This role is not entry-level and requires prior dispatch experience in a busy environment.

The successful candidate will coordinate daily routes, manage multiple drivers, and adjust plans in real time while balancing customer service and efficiency. After probation, there is potential to advance to Dispatch Supervisor.