Senior Dispatcher – 24/7 Facilities Operations

Providence-Housing-Authority; Rhode Island; On-site; USD 25,000 - 39,000; Full time

Job summary

Required are a high school diploma, English proficiency, and at least 3 years of dispatcher experience in public housing or related settings. Spanish is preferred. This role demands accuracy, confidentiality, and the ability to work under time pressure.

Qualifications

• High school diploma required.
• Requires ability to understand English; knowledge of Spanish preferred.
• Minimum 3 years’ dispatcher experience in public housing or related agency.

Responsibilities

• Handle dispatch and telephone answering for 24-hour service.
• Coordinate maintenance service requests from staff, residents and the public.
• Record calls, work orders and inquiries; file accurately.
• Maintain emergency contact lists and on-duty personnel locations.
• Train dispatchers on the automated work order system.
• Generate reports and perform data quality checks.

Skills

Typing 40 WPM

Word processing

Telephone etiquette

Coordination and multitasking

Interagency communication

Flexibility under time pressure

Education

High school diploma

Tools

Word processor

Multi-line telephone system

Job description

Required are a high school diploma, English proficiency, and at least 3 years of dispatcher experience in public housing or related settings. Spanish is preferred. This role demands accuracy, confidentiality, and the ability to work under time pressure.