Senior Dispatch Coordinator

UPS; United States; On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Job summary

UPS Healthcare Precision Logistics seeks a diligent Senior Dispatcher to coordinate and dispatch shipments, monitor service orders, and ensure timely pickup and delivery within stated performance measures. You will record departure times, destinations, cargo, and ETAs, and escalate issues when needed.

This on-site role requires a high school diploma, strong communication skills, accurate data entry, and solid Microsoft Office proficiency.

Qualifications

• High school diploma or equivalent.
• 2 years of customer service and/or dispatch experience.
• Strong communication and data-entry skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Monitors activities for service orders.
• Updates reports as required.
• Records inbound and outbound equipment.
• Monitors scheduled versus actual equipment types.
• Investigates overdue shipments.
• Records time of departure, destination, cargo, and expected time of return.
• Serves as Senior Dispatcher and may train dispatch associates.
• Resolves higher level problems and escalates with suggested solutions.
• Ensures timely dispatch and coordinated pickup/delivery within performance measures.
• Learns and works with the enterprise dispatching system.

Skills

Strong communication skills

Accurate data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

UPS Healthcare Precision Logistics seeks a diligent Senior Dispatcher to coordinate and dispatch shipments, monitor service orders, and ensure timely pickup and delivery within stated performance measures. You will record departure times, destinations, cargo, and ETAs, and escalate issues when needed.

This on-site role requires a high school diploma, strong communication skills, accurate data entry, and solid Microsoft Office proficiency.