Dispatch Associate II Wednesday-Sunday2:00PM-10:30PMEST

UPS; United States; On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Job summary

UPS Healthcare Precision Logistics seeks a diligent Senior Dispatcher to coordinate and dispatch shipments, monitor service orders, and ensure timely pickup and delivery within stated performance measures. You will record departure times, destinations, cargo, and ETAs, and escalate issues when needed.

This on-site role requires a high school diploma, strong communication skills, accurate data entry, and solid Microsoft Office proficiency.

Qualifications

• High school diploma or equivalent.
• 2 years of customer service and/or dispatch experience.
• Strong communication and data-entry skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Monitors activities for service orders.
• Updates reports as required.
• Records inbound and outbound equipment.
• Monitors scheduled versus actual equipment types.
• Investigates overdue shipments.
• Records time of departure, destination, cargo, and expected time of return.
• Serves as Senior Dispatcher and may train dispatch associates.
• Resolves higher level problems and escalates with suggested solutions.
• Ensures timely dispatch and coordinated pickup/delivery within performance measures.
• Learns and works with the enterprise dispatching system.

Skills

Strong communication skills

Accurate data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed’s in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary

This position coordinates and dispatches shipments. He/She performs a variety of tasks related or order-fulfillment.

Responsibilities

• Monitors activities for service orders.

• Updates reports as required.

• Records inbound and outbound equipment.

• Monitors scheduled versus actual equipment types.

• Investigates overdue shipments.

• Records time of departure, destination, cargo, and expected time of return.

• Serves as Senior Dispatcher and may train and certify dispatch associates.

• Receives and resolves higher level problems and escalates problems to higher level management with suggested solutions, as appropriate.

• Plays key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.

• Learns, understands and works with the enterprise dispatching system.

Qualifications

• High school diploma, GED or International equivalent

• 2 years’ customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry

• Strong communication skills

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Accurate and rapid data entry and retrieval

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.75 per hour to $24.00 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.75/hr to $37.00/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.