Senior Director, Workers' Compensation Claims | Hybrid

Berkshire Hathaway GUARD Insurance Companies; Phoenix (AZ); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Hybrid schedule

Predictable hours

Competitive pay + PTO

Benefits starting day one

Job summary

Berkshire Hathaway GUARD Insurance Companies is seeking an experienced Director of Claims – Workers’ Compensation to lead a regional team across Northeast and adjacent markets. The role demands strong leadership and a proven track record managing high-exposure claims with a focus on quality and service.

You will drive quality, compliance, and financial performance while partnering with legal, medical, compliance, actuarial, and finance teams.

Qualifications

• 10+ years of Workers’ Compensation claims experience with an insurer.
• 5+ years of progressive people leadership in a multi-jurisdictional environment.
• Advanced knowledge of WC claims, litigation, reserving, medical and disability management, Medicare compliance, settlement, and subrogation.
• Proven success leading claims teams and improving quality, compliance, operational, and financial outcomes.
• Strong leadership, communication, analytical, and decision‑making skills.
• Bachelor’s degree or equivalent combination of education and experience; advanced degree or professional designation preferred.
• Licensing: active adjuster license or ability to obtain and maintain state licenses.

Responsibilities

• Lead and develop Workers’ Compensation claims managers across multiple jurisdictions.
• Provide strategic oversight of complex, catastrophic, and high-exposure claims.
• Drive effective strategies around compensability, medical management, litigation, reserving, settlement, and recovery.
• Monitor claim quality, operational performance, and financial results to identify trends and improvement opportunities.
• Partner with legal, medical, compliance, actuarial, finance, SIU, and other key stakeholders.
• Build strong relationships with customers, brokers, and business partners.
• Champion talent development, operational consistency, technology, analytics, and continuous improvement.

Skills

Leadership

Communication

Analytical

Decision making

Education

Bachelor's degree or equivalent

Job description

Berkshire Hathaway GUARD Insurance Companies is seeking an experienced Director of Claims – Workers’ Compensation to lead a regional team across Northeast and adjacent markets. The role demands strong leadership and a proven track record managing high-exposure claims with a focus on quality and service.

You will drive quality, compliance, and financial performance while partnering with legal, medical, compliance, actuarial, and finance teams.