Senior Director, Warehouse Equipment Implementation

Storage Solutions - A Jungheinrich Company; Kansas City (MO); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive Salary and Bonus Structure

Generous Paid Time Off

Medical, Dental, and Vision Benefits

401K with Company Match

Company HSA Contribution

Professional Growth Opportunities

Job summary

Storage Solutions – A Jungheinrich Company seeks a Senior Director of Warehouse Equipment Implementation to lead the Project Management, Project Coordination, and Estimating teams in Kansas City, MO or Westfield, IN. You will drive schedules, reliability, and customer satisfaction across the project lifecycle, working withSales, Finance, Operations, and more to ensure successful outcomes.

You will coach leaders, develop talent, and advance standardized processes.

Qualifications

• Bachelor's degree in Business, Engineering, Construction Management, Supply Chain, Operations Management, or equivalent professional experience.
• Minimum of five (5) years of leadership experience within material handling, warehouse equipment, industrial systems, construction, automation, or related implementation environments.
• Experience leading multi-level organizations with four or more direct reports at frontline leadership or middle-management level.
• Proven success overseeing project implementation and operational execution teams in a customer-facing environment.
• Strong understanding of warehouse equipment implementation, project lifecycles, installation practices, estimating principles, and customer delivery expectations.
• Experience in strategic planning, workforce planning, organizational leadership, and business decision-making.
• Demonstrated ability to lead process improvement, organizational change, and operational transformation initiatives.
• Strong financial acumen, including experience interpreting revenue, backlog, project profitability, and operational performance metrics.
• Excellent communication, coaching, problem-solving, conflict-resolution, and relationship-building skills.

Responsibilities

• Provide strategic and operational leadership for the Project Management, Project Coordination, and Estimating teams.
• Drive accountability for project schedules, execution quality, estimating accuracy, customer satisfaction, and operational performance.
• Serve as the primary escalation point for significant project challenges, customer concerns, and operational issues.
• Establish departmental goals, KPIs, and performance expectations aligned with organizational objectives.
• Collaborate with Sales, Finance, Operations, Drafting & Design, and Permitting & Licensing to ensure effective coordination throughout the project lifecycle.
• Partner with the Vice President of Warehouse Equipment Implementation to identify operational risks, address execution challenges, and implement strategic improvements.
• Lead, coach, and develop managers and departmental leaders across implementation and estimating functions.
• Establish succession plans, career development opportunities, and leadership development strategies to strengthen organizational capabilities.
• Conduct performance evaluations, talent assessments, and development planning for direct reports.
• Foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
• Partner with Human Resources on workforce planning, talent acquisition, leadership development, and employee retention initiatives.
• Identify and develop high-potential employees to support future leadership needs.
• Develop, implement, and continuously improve standardized processes, procedures, tools, and best practices across implementation functions.
• Establish consistent expectations for project workflows, estimating standards, documentation, financial controls, and performance reporting.
• Lead process improvement and change management initiatives to improve efficiency, scalability, and execution consistency.
• Ensure effective adoption of organizational systems, reporting tools, and standard operating procedures.
• Develop operational dashboards and KPI reporting to monitor project performance, resource utilization, financial results, and customer outcomes.
• Facilitate post-project reviews and lessons-learned initiatives to identify opportunities for continuous improvement.
• Monitor and report implementation performance, including revenue, backlog, project margins, forecasting accuracy, and financial risks.
• Maintain visibility into revenue billed, revenue submitted for billing, open implementation backlog, revenue at risk, and forecasted performance.
• Partner with Finance and operational leadership to identify financial performance gaps and develop corrective action plans.
• Maintain accountability for project profitability following award, including identifying and addressing margin erosion.
• Establish reporting and review processes that support financial accountability, operational decision-making, and organizational improvement.
• Support evolving financial performance measurement practices, including realized revenue and completion-based reporting.
• Represent implementation and estimating functions in cross-functional meetings, operational discussions, and organizational initiatives.
• Collaborate with Sales, Operations, Finance, and other business functions to improve project handoffs, resource planning, and execution readiness.
• Lead resolution efforts for complex project challenges, customer concerns, and operational issues.
• Monitor customer feedback and operational performance to identify opportunities to improve service quality and project outcomes.
• Support organizational alignment by communicating priorities, performance expectations, and improvement initiatives across departments.
• Oversee workforce and capacity planning for Project Management, Project Coordination, and Estimating teams.
• Monitor employee utilization, workload distribution, project assignments, and organizational capacity.
• Identify staffing needs and recommend organizational adjustments to support operational requirements and business growth.
• Participate in candidate interviews and provide hiring recommendations for implementation-related positions.
• Develop workforce plans, succession strategies, and organizational readiness assessments in partnership with departmental leadership and Human Resources.
• Recommend staffing, organizational structure, leadership development, and compensation considerations to the Vice President of Warehouse Equipment Implementation.

Job description

Storage Solutions – A Jungheinrich Company seeks a Senior Director of Warehouse Equipment Implementation to lead the Project Management, Project Coordination, and Estimating teams in Kansas City, MO or Westfield, IN. You will drive schedules, reliability, and customer satisfaction across the project lifecycle, working withSales, Finance, Operations, and more to ensure successful outcomes.

You will coach leaders, develop talent, and advance standardized processes.