Senior Director, User Readiness

collegeboard; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

College Board’s Operations division seeks a Senior Director of User Readiness, a remote leadership role guiding digital readiness across districts, schools, and students. You will shape strategy and own a cross-functional portfolio spanning community management, digital engagement, technical readiness, and risk monitoring.

You will set standards for user readiness, build scalable models, coach Directors, and ensure alignment with program, product, and technology leaders as platforms evolve.

Responsibilities

• Lead and manage the User Readiness Team (30%)
• Lead a portfolio spanning community management, digital engagement, technical readiness, and risk monitoring and intervention; oversee contract staff
• Set vision and priorities for the team, track progress to goals, and coach to meet and exceed targets
• Cultivate an inclusive, high-performing culture aligned with College Board's Operating Principles
• Demonstrate strong leadership and Manager Expectations across the organization
• Identify and close talent and skill gaps to sustain a scalable, program-agnostic model
• Build growth and succession paths for Directors as the function matures
• Coach Directors to own outcomes within their function and integrate Readiness thinking

Job description

Senior Director, User Readiness

College Board - Operations

Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.

Role Type : This is a full-time position

About the Team

College Board's Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance user experience using innovative solutions, products, and technology to enhance the end-to-end delivery of digital assessments and all aspects of customer support. Within Operations, the Assessment Delivery Operations (ADO) team is responsible for the successful execution of digital assessments like the SAT and Advanced Placement (AP) examinations, working closely with partners across College Board, the education sector, and beyond to improve testing technologies, customer experience, and outcomes. ADO's User Readiness team ensures every coordinator, staff member and student has what they need, and takes the critical actions required, to succeed on test day, through community engagement, digital communications, technical readiness, and risk-based support.

About the Opportunity

College Board's assessment delivery operates as a user-centered ecosystem, one where logistical and digital preparedness aren't two separate disciplines, but a single, unified standard. As the Senior Director of User Readiness, you will sit at the intersection of traditional assessment delivery and digital transformation, helping write the roadmap for how College Board prepares every district-level, school-level, and student-level user, across every program, to succeed on test day.

This is a role that shapes strategy, not just executes it. You will define the shared framework that determines what \"ready\" means ahead of test day, and you will own the strategy, team coherence, and outcomes that flow from it. You will lead a portfolio of digital and technical work, across community management, digital engagement, technical readiness, and risk monitoring and intervention, each of whom owns hands-on, external execution within their function. You will shape and evolve the model they operate inside, the milestones that keep it moving in sync, and the relationships with College Board program, product, and technology leaders that keep it current as the platforms and technology it depends on continue to evolve.

In this role, you will:

• Lead and Manage the User Readiness Team (30%)


• Lead a portfolio spanning community management, digital engagement, technical readiness, and risk monitoring and intervention. This includes theoversight of network, digitla, and analytics talent within those functions and approximately 30 contract community support staff.


• Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support to ensure team members meet and exceed goals, remain engaged, and contribute meaningfully to our mission.


• Cultivate an inclusive and high achieving culture that enables all team members to live out College Board's Operating Principles.


• Bring proven leadership experience and consistently embody College Board's Manager Expectations in your work.


• Identify and close talent and skill gaps, such as analytical ability, process design, and experience mindset, required to sustain a scalable, program-agnostic model.


• Build growth and succession pathways for your Directors and their teams as the function matures and scales beyond its current programs.


• Coach Directors to own outcomes within their function, not just administer requirements, so the User Readiness roadmap's thinking runs through every level of the team.

User Readiness Framework & Cross-Program Alignment (25%)

• Interpret data and analysis across the portfolio to build business cases and drive changes to process, technology, and resourcing based on what the evidence shows


• Own the shared definition of user readiness and the operating standards every College Board program uses to ensure support is consistent regardless of assessment or delivery model


• Set the standards for how readiness risk is defined and acted on across programs, ensuring the risk signals and thresholds your team maintains are consistent, defensible and applied the same way everywhere


• Anticipate emerging business needs and requirements, and set direction for the resulting changes to process, case management and technology requirements

Roadmap & Readiness Outcomes (25%)

• Set the vision and priorities for Directors across community management, digital engagement, technical readiness, and risk monitoring and intervention, empowering each to own hands-on execution within a shared strategic direction


• Own the master planning calendar and milestone cadence spanning every functi