Senior Director, Trust Governance & Operations

Edward Jones; St. Louis (MO); On-site; USD 250,000 - 380,000; Full time

Job summary

Edward Jones is seeking a Chief Administration Officer to provide enterprise leadership for the Trust Company’s administration and operating model. You will translate trust strategy into coordinated plans, oversee trust lifecycle routines, and drive governance and process improvements across cross-functional partners.

The role requires depth in trust administration, fiduciary governance, and regulatory readiness, with a focus on scalable, value-driven outcomes for clients and the firm.

Qualifications

• Bachelor's degree in business, Finance, Accounting, Economics, Law, Wealth Management, Organizational Leadership, or related discipline.
• Advanced degree preferred (MBA, Master's in finance, Juris Doctor, or related).
• Professional trust, fiduciary, wealth management, risk, or financial services designation preferred (CTFA, CFP®, CFA®, CPA, CRCM, or equivalent).
• Knowledge of trust administration, fiduciary governance, regulatory requirements, risk management, and financial services operating models.
• Continuing education and professional development in trust, fiduciary, regulatory, governance, or operational leadership disciplines strongly preferred.

Responsibilities

• Translate Trust Company strategy into integrated administration, governance, and operating plans across assigned businesses and workstreams.
• Oversee trust lifecycle routines, including account acceptance policy, onboarding policies, administration policies, discretionary decision support, reviews, exceptions, issue escalation, and account termination.
• Establish clear decision rights, service expectations, governance forums, management information, and escalation pathways across trust administration teams and partners.
• Drive timely resolution of business, operational, control, documentation, and service issues, balancing fiduciary responsibilities, client needs, risk considerations, and execution feasibility.
• Sponsor process simplification, standardization, automation, capacity improvements, and controls that support scalable and sustainable growth.
• Promote consistent fiduciary judgment, role clarity, talent capability, and accountability across trust administration leadership and teams.

Skills

Trust administration

Fiduciary governance

Regulatory compliance

Leadership

Education

Bachelor's degree in business/Finance/Accounting/Economics/Law

Advanced degree preferred

Professional trust/fiduciary designation preferred

Job description

Edward Jones is seeking a Chief Administration Officer to provide enterprise leadership for the Trust Company’s administration and operating model. You will translate trust strategy into coordinated plans, oversee trust lifecycle routines, and drive governance and process improvements across cross-functional partners.

The role requires depth in trust administration, fiduciary governance, and regulatory readiness, with a focus on scalable, value-driven outcomes for clients and the firm.