Senior Director, Training Delivery & Vendor Governance

Centene Corporation; Missouri; Hybrid; USD 135,000 - 249,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock plans

Tuition reimbursement

Paid time off and holidays

Job summary

Centene Corporation is seeking a senior leader to oversee enterprise-wide training operations across a complex, outsourced environment. You will unify internal teams and multiple BPO providers under a common operating model, driving readiness and consistent learner outcomes.

The role requires deep expertise in capacity planning, governance, and performance reporting, with a track record of influencing stakeholders and delivering measurable improvements in healthcare training programs.

Qualifications

• 8+ years of progressive experience in learning, training operations, workforce readiness, or a related discipline with leadership responsibilities.
• Experience leading training organizations in outsourced healthcare environments and governing standardized operating models across dispersed teams.
• Deep expertise in training capacity planning, forecasting, workforce readiness, performance reporting, trainer certification, quality assurance, and leadership development.
• Strong knowledge of adult learning and vendor governance with the ability to translate data into executive insights across organizations.
• Experience in regulated healthcare operations and enterprise learning technologies is preferred.

Responsibilities

• Develop and execute an enterprise-wide training strategy that unifies internal teams and multiple BPO providers under a common operating model aligned with business priorities and client requirements.
• Establish scalable training governance strategies with clear decision rights, reporting, and escalation processes across internal lines of business and partner organizations.
• Define readiness criteria and controls for new hire, upskill, cross-skill, launch, and change initiatives; ensure trained resources are available when needed.
• Create standardized frameworks for trainer selection, development, calibration, certification, recertification, and ongoing performance management.
• Establish learning and development scorecards, service-level expectations, KPIs, and review mechanisms linking training to learner outcomes and client results.
• Implement common observation, evaluation, audit, and calibration processes to reduce variation in delivery and support.
• Build collaborative relationships across diverse lines of business and service partners, setting expectations and ensuring corrective actions.
• Lead cross-partner initiatives to improve efficiency, standardize practices, and strengthen the learner experience based on performance metrics.
• Provide concise, data-driven updates to senior leaders on capacity, readiness, quality, risk, and partner performance.

Skills

Leadership

Learning & Development

Vendor governance

Data-driven decisions

Education

Bachelor's degree

Master's degree preferred

Job description

Centene Corporation is seeking a senior leader to oversee enterprise-wide training operations across a complex, outsourced environment. You will unify internal teams and multiple BPO providers under a common operating model, driving readiness and consistent learner outcomes.

The role requires deep expertise in capacity planning, governance, and performance reporting, with a track record of influencing stakeholders and delivering measurable improvements in healthcare training programs.