Senior Director, Strategic Partnerships and Operations

Greystar; Town of Texas (WI); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Director of Strategic Partnerships and Operations to lead operational excellence and innovation. This pivotal role involves developing and executing an operational roadmap, fostering collaboration across diverse business lines, and driving growth through strategic partnerships. With a focus on aligning supply with demand, the successful candidate will oversee high-impact programs and ensure effective communication across teams. This position offers a unique opportunity to influence the operational landscape within a dynamic and growing sector, making a significant impact on the company's success and client satisfaction.

Qualifications

• 10+ years of experience in strategic partnerships and operations.
• Bachelor’s degree in Business or related field preferred.

Responsibilities

• Develop operational platforms that align demand with supply.
• Drive B2B growth through strategic partnerships and initiatives.

Skills

Strategic Partnerships

Sales Strategy

Operational Excellence

Project Management

Communication Skills

Cross-functional Collaboration

Education

Bachelor’s degree in Business

Experience in Real Estate

Tools

MS Office

Business Systems

Job description

Senior Director, Strategic Partnerships and Operations

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About Greystar
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary
This position drives operational excellence and scales innovation across centralized operations and sales with strategic partners. It focuses on sales and strategy, developing and executing an operational roadmap, and implementing lead generation strategies that align supply with demand for travel platforms, corporate programs, Fortune 500 companies, and short-term rentals. As a key member of the leadership team, the role combines daily operational oversight with a long-term strategic vision, ensuring alignment through scalable platforms and processes. This leader will develop and execute a clear operational roadmap, implement high-impact programs across multiple markets, and foster cross-functional collaboration to tailor solutions for diverse business lines.

Key Responsibilities:

1. Develop centralized operational platforms that align demand with supply through strategic and innovative partnerships with corporate providers, Fortune 500 companies, travel companies, and short-term rental programs.
2. Identify strategic partnership opportunities and leverage key external relationships to drive B2B growth in core demand channels for long-term leads and deployment.
3. Develop, execute and oversee processes that promote the use of strategic partnership platforms, such as Airbnb and corporate lead generation, among residents and guests by tracking additional revenue generated, the impact on occupancy for long and short-term leases, and resident satisfaction.
4. Demonstrate ability to drive all stages of the sales process for core demand channel programs, including contract drafting, seeking lender and investor approval where necessary, and communication with Client Services, Operations, and external partners.
5. Serve as a Subject Matter Expert (SME) with Client Services (sales and development team) for leads and coordinate initiatives, activities, and strategies for new business and market development by identifying potential clients, initiating and cultivating relationships, soliciting business, creating and presenting formal business proposals and pitches, and following up to consummate the business transaction.
6. Sponsor, lead, or participate in strategic initiatives related to platforms that drive change and improve the Company's operations. This involves creating processes, procedures, tools, documents, communication plans, and implementation plans for new programs, while ensuring compliance with the Company's policies.
7. Collaborate with leaders of the Support Services Group (Talent Management, Information Technology, Corporate Marketing, Corporate Communications, Compliance, and Risk) in evaluating, selecting, and implementing enterprise-level systems and tools, and ensure appropriate implementation within USPM.
8. Offer sales support, guidance, and assistance to functional teams and regional leaders by actively participating in quarterly regional meetings, client calls, and other business discussions with senior managers. These meetings cover progress reviews, strategy discussions, and input on strategic decisions and direction for operating platforms related to new demand pipelines.

Minimum Qualifications:

• Bachelor’s degree in Business, Real Estate, Operations, or a related field, or a combination of education and experience.
• Experience in creating and managing centralized teams for sales, marketing, and operations is preferred.
• Demonstrated P&L ownership and ability to deliver key operational outcomes in a matrixed environment.
• At least ten years of experience establishing and building strategic partnerships, managing teams, vendors, and engaging with executives and clients.
• Proven ability to work cross-functionally with various stakeholders.
• Effective communication skills for presentations, procedures, and documentation.
• Proficiency in MS Office, internet applications, and business systems.
• Strong project management skills with the ability to handle multiple priorities.
• Experience in the real estate and multi-family housing industry, including property operations and management, preferably in a third-party environment.

Travel / Physical Demands:

• Office or remote work environment; no special physical demands.
• Occasional travel for meetings, training, or other work-related activities.