Senior Director, State Home Care Programs

Greater Springfield Senior Services, Inc; Springfield (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Greater Springfield Senior Services, Inc. seeks a State Home Care Program Director to lead the SHC program and its staff, ensuring quality, compliance, and effective operations.

You will supervise SHC team leaders, clinical supervisor, and integrity coordinator while coordinating with MassHealth and AGE requirements. Responsibilities include hiring and training Case Managers, developing standards of practice, and implementing QA measures.

Qualifications

• Bachelor’s degree in Social Work, Nursing or related field.
• Master’s degree preferred.
• Three years minimum of supervisory experience.
• Two years minimum of experience providing services for Older and Disabled Adults.
• Experience with developing and maintaining quality assurance measures preferred.
• Experience with developing and writing department policies and procedures.

Responsibilities

• Direction and supervision of all aspects of the SHC Program.
• Participate in hiring and training of Case Managers and other agency staff as requested.
• Instruct and develop Cultural Competence in SHC staff.
• Development, implementation, and oversight of Standards of Casework Practice for SHC staff.
• Development, implementation and oversight of Quality Assurance Measures/Standards for the SHC staff/program.
• Ensure program procedures align with Program Instructions and agency procedures.
• Fulfill reporting and regulatory requirements of MassHealth and AGE.
• Maintain confidentiality and ensure client data security.
• Provide the Fiscal Department with reports for billing, budgeting, and financial reports.
• Represent the agency within the community and service system.
• Design, implement, and manage new projects as assigned.

Skills

Team leadership

Program management

Regulatory compliance

Quality assurance

Policy development

Communication

Education

Bachelor’s degree in Social Work, Nursing or related field

Master’s degree preferred

Job description

Greater Springfield Senior Services, Inc. seeks a State Home Care Program Director to lead the SHC program and its staff, ensuring quality, compliance, and effective operations.

You will supervise SHC team leaders, clinical supervisor, and integrity coordinator while coordinating with MassHealth and AGE requirements. Responsibilities include hiring and training Case Managers, developing standards of practice, and implementing QA measures.