Senior Director, Service Operations & Customer Experience

Groupe SEB USA; Irvine (CA); Hybrid; USD 140,000 - 185,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

401(K) Retirement Plan

On Site Gym

12 Paid Holidays

Job summary

A global leader in professional kitchen equipment is seeking a Director of Service Operations in Irvine, CA. The role requires a seasoned leader with over 10 years in service operations, driving strategic initiatives alongside a management team. You'll oversee training, technical support, and service desk functions, all while maximizing efficiency and customer satisfaction. With a competitive salary range of $140,000 - $185,000 and additional bonuses, this role promises a rewarding career path.

Qualifications

• 10+ years of experience in Service Operations with recent 5 years in leadership.
• Experience managing local and remote teams in a growing organization.
• Bachelor's degree or higher in Business Administration required.

Responsibilities

• Implement strategic vision and objectives for service departments.
• Oversee day-to-day operations ensuring efficient workflow.
• Lead and mentor a team of managers and agents.

Skills

Service Operations Management

Performance Management

Project Management

Global Alignment

Education

Bachelor's degree in Business Administration

Tools

Salesforce

SAP

Job description

A global leader in professional kitchen equipment is seeking a Director of Service Operations in Irvine, CA. The role requires a seasoned leader with over 10 years in service operations, driving strategic initiatives alongside a management team. You'll oversee training, technical support, and service desk functions, all while maximizing efficiency and customer satisfaction. With a competitive salary range of $140,000 - $185,000 and additional bonuses, this role promises a rewarding career path.