Senior Director, Sales Operations — Flexible-First Leader

DealHub Ltd.; San Francisco (CA); On-site; USD 201,000 - 310,000; Full time

Job summary

Duck Creek Technologies in San Francisco is seeking a Senior Director, Sales Operations to lead the strategy and execution behind our sales organization’s productivity. You’ll own forecasting, planning, budgeting, quota setting, compensation design, and process optimization—while ensuring data integrity and the tools sales teams rely on.

This role combines strategic leadership with hands-on work on dashboards, CRM data quality, and pipeline analysis, reporting to senior sales leadership and

Qualifications

• Four-year college degree from an accredited institution.
• MBA or equivalent preferred.
• 7+ years of B2B SaaS sales or sales operations experience, including 5+ years in a sales operations, business planning, or sales support management role.
• Demonstrated experience leading, managing, coaching, and developing high-performing teams.
• Salesforce experience required.
• Track record of analytically rigorous corporate initiatives.

Responsibilities

• Design, implement, and manage sales forecasting, planning, and budgeting processes.
• Build, lead, coach, and develop a high-performing Sales Operations team.
• Set priorities and allocate resources across the Sales Operations team.
• Own sales compensation plan administration with Accounting, Finance, and HR.
• Equitably assign sales force quotas across sales channels.
• Partner with senior sales leadership to identify and implement sales process improvements.
• Prioritize investment in enabling technologies, including CRM changes.
• Define performance measurement and management programs for reporting, training, incentives.
• Develop and maintain sales KPIs, pipeline metrics, and forecasting accuracy reporting.
• Build and maintain sales performance dashboards for VPs and support QBRs.
• Work with Sales Enablement to streamline processes and SOPs across regions.
• Lead sales force training with HR for selling, management, and support roles.
• Drive an AI-forward approach with analysts and territory-level data reporting.

Skills

Salesforce

PowerBI

Excel

Data analysis

Education

Bachelor's degree

MBA preferred

Tools

CRM systems

Job description

Duck Creek Technologies in San Francisco is seeking a Senior Director, Sales Operations to lead the strategy and execution behind our sales organization’s productivity. You’ll own forecasting, planning, budgeting, quota setting, compensation design, and process optimization—while ensuring data integrity and the tools sales teams rely on.

This role combines strategic leadership with hands-on work on dashboards, CRM data quality, and pipeline analysis, reporting to senior sales leadership and