Senior Director, Revenue Operations

Socket.dev; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

CloudZero seeks a Senior Director of Revenue Operations to lead an Ops Center of Excellence, partnering with Heads of Sales, CS, and Marketing to optimize a unified GTM strategy.

You will own core ops tasks, oversee commission administration, and build automated reporting across GTM funnel activities, ARR, and churn, driving growth and retention with data-driven decisions.

Qualifications

• 10+ years in Ops or related field.
• Experience in a B2B SaaS environment.
• Able to communicate complex ideas clearly to executives and staff.

Responsibilities

• Own territory segmentation, account assignments, ICP definition, health scoring, lead routing, and campaign management.
• Own commission administration: plan and quota, payout calculations, and visibility.

Skills

Ops leadership

B2B SaaS

Executive communication

Experimentation mindset

Ownership

Tools

Salesforce

HubSpot

Outreach

Sybill

Gong

APIs

AI automation

Job description

The Senior Director, Revenue Operations is a unique blend of analytics, ops, and technical instrumentation. Your primary mission is to lead an Ops Center of Excellence that partners with the Head of Sales, Head of CS, and Head of Marketing with optimizing and executing a unified GTM strategy.

What You'll Do:

• Own core ops responsibilities such as territory segmentation, account assignments, ICP definition, health scoring, lead routing, campaign management

• Own commission administration across plan and quota issuance as well as payout calculation and visibility

• Build and automate weekly, monthly, and quarterly reporting across GTM funnel activities, bookings, customer lifetime value

• Analyze data to identify trends, risks, and opportunities for growth and retention metrics improvement.

• Manage external GTM Enablement team with defining areas of focus and success criteria

• Lead short and long term forecasting of ARR and Churn

• Implement and manage GTM tools, including AI orchestration, to reduce friction and amplify productivity

What You'll Bring:

• Self-starter mindset: We believe in a self-starter mindset, meaning you proactively identify gaps in business strategy & operations and prioritize what to solve with your team; you are not waiting to be told what to do. Speed of execution is critical.

• Excellent communication skills: Deliver messages in a clear, compelling, and concise manner. Actively listens and checks for understanding and can articulate messages in a broadly understandable way.

• Rapid experimentation mindset: Must be familiar with setting up experiments, measuring effectiveness, failing fast, and building a scalable process.

• Ownership: Takes equal ownership of the successes and failures of achieving operational maturity. Keeps internal customers and goals on track, with extreme ownership of the next steps and timelines.

QUALIFICATIONS

• 10+ years of Ops or other relevant experience

• Work experience in a B2B SaaS company

• Demonstrated ability to communicate complex concepts concisely and clearly to all levels of employees, from the Executive level to the employee base.

• Excellent written, interpersonal, and presentation communication skills; comfortable and confident presenting new concepts to large audiences.

• Systems knowledge - Deep understanding of GTM tooling:

  • Enrichment: Clay, ZoomInfo; CRM: Salesforce and/or HubSpot;

  • Engagement: Outreach, Sybill, Gong

  • Strong understanding of API’s and AI automation

About CloudZero

CloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time. AI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model. The largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a $56 million Series C backed by leading venture capital firms.

Why Join Our Team?

At CloudZero, you’ll find a collaborative, fast-moving environment where your work makes a direct impact. We’re a team that values ownership, creativity, and curiosity — and we’re tackling some of the most complex challenges in the cloud space. If you’re excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we’d love to hear from you!