Senior Technical Account Manager

cloudzero; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

CloudZero is seeking a Senior Technical Account Manager in Irvine to drive cost intelligence conversations and guide customers on AI ROI journeys. You will leverage data analysis, BI dashboards, and strong cross-functional collaboration to deliver measurable outcomes for cloud spend optimization.

You will mentor TAMs, manage executive relationships, and champion customer outcomes across product, engineering, and go-to-market teams in a fast-growing SaaS environment.

Qualifications

• Experience consulting on cloud services across AWS, GCP, and/or Azure.
• Experience in a Technical Account Manager, DevOps, or related B2B SaaS role.
• Ability to operate in a fast-paced, transformative workplace.
• Strong coaching, feedback, and mentorship mindset.
• Ability to educate and influence at all levels.

Responsibilities

• Onboard and drive strategic customer initiatives and address ad hoc requests.
• Mentor and train fellow TAMs for continuous improvement.
• Build and maintain strategic relationships across customer personas and senior management.
• Communicate value, monitor KPIs, and conduct executive business reviews.
• Act as customer advocate across product, engineering, and GTM teams; drive cross-functional initiatives.

Skills

Cloud platform experience

SQL proficiency

BI dashboards

Cost optimization

Data analysis

Executive communication

Customer relationship

Mentoring teammates

Collaboration

Technical TAM experience

Tools

Quicksight

Looker

Domo

Tableau

Excel

Job description

Senior Technical Account Manager

As a Senior Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day. You will work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help advise and consult them on their unique cost intelligence and AI ROI journey. These strategic conversations can cover a vast range of topics such as resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with an executive audience...all in tandem! In this position, you bring your technical account management expertise, high critical and strategic thinking skills, and exceptional customer-orientation and relationship building to provide a memorable and long-lasting customer experience.

Responsibilities:

• Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests

• Mentor, coach and train fellow TAMs on continuous improvement and enablement

• Form and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior management

• Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews

• Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice

• Introduce new products/features and champion the business outcomes process with the customer

• Solve complex customer/vendor issues and proactively prevent negative service trends.

• Build and monitor customer adoption metrics to drive best in class NPS

• Develop, modify and maintain the operational and design effectiveness of internal customer controls

• Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements

• Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities

• Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

Qualifications:

• 3+ years of experience consulting on AWS, GCP, and/or Azure services/solutions.

• 3+ years of experience in a Technical Account Manager, DevOps, or related role within a B2B SaaS tech environment.

• Ability to execute in a fast-paced and transformative workplace.

• Positive attitude with passion for growing, coaching others, and feedback.

• Highly collaborative with the ability to educate and influence others at all levels.

• Ability to train and mentor others.

• Developed, documented and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams.

• Expertise in understanding spend/resource reservations across the various clouds.

• Expertise in understanding the benefits (and limitations) of tagging/labeling and can consult with customers on tagging strategies.

• Strong passion for data and ability to help customers achieve better outcomes by leveraging their own data.

• Ability to analyze complex datasets in Excel using advanced concepts such as v-lookups, index matches, named ranges, and pivot tables.

• Experience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.).

• Expert in authoring SQL

Preferred Certifications:

• AWS Solution Architect

• Google Cloud Digital Leader

• Google Associate Cloud Engineer

• Azure AZ-900

• Azure Cost Module

• Hold at least one AWS, GCP and/or Azure certification

• Introduction to FinOps

• FinOps Practitioner / Engineer Certifications

• FOCUS Certification

• AWS Cloud Practitioner

About CloudZero

CloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time. AI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model. The largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a$56 million Series C backed by leading venture capital firms.

Why Join Our Team?

At CloudZero, you’ll find a collaborative, fast-moving environment where your work makes a direct impact. We’re a team that values ownership, creativity, and curiosity - and we’re tackling some of the most complex challenges in the cloud space. If you’re excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we’d love to hear from you!