Senior Director, Revenue Growth & Customer Experience

313 Presents; Detroit (MI); On-site; USD 180,000 - 240,000; Full time

Job summary

313 Presents, based in Detroit, seeks a Senior Director of Sales & Service to lead revenue growth across venues, memberships, premium seating, and hospitality offerings. You will drive strategic plans, cross-property collaboration, and performance metrics to maximize customer lifetime value and profitability.

You will oversee sales leaders and service professionals, partner with executive teams, and steer pricing, forecasting, and retention initiatives to elevate the overall customer experience

Qualifications

• Bachelor’s degree in business, sports management, marketing, hospitality or related field.
• Minimum of 10 years of progressively responsible leadership experience in sales, revenue generation, or customer service.
• Proven track record leading high-performing sales and service organizations with responsibility for customer acquisition, retention, and recurring revenue growth.
• Experience leading membership-based businesses, subscription revenue models, premium seating programs, hospitality businesses, or related operations.

Responsibilities

• Lead development and execution of strategic sales and service plans to achieve revenue, profitability, membership, and retention objectives.
• Develop and implement strategies driving sustainable revenue growth and increased customer lifetime value.
• Serve as primary liaison between 313 Presents, Pistons Sports & Entertainment, and Ilitch Sports + Entertainment; align strategy and execution.
• Build relationships with executive leaders to identify cross-property revenue opportunities.
• Lead membership strategy across Pine Knob memberships, premium seating, suites, hospitality, and subscriptions.
• Develop retention, renewal, and loyalty initiatives to strengthen relationships and revenue.
• Establish cross-selling across the portfolio and ensure trained, incentivized sales/service teams.
• Collaborate with Booking, Ticket Operations, Finance, and Marketing on pricing, forecasting, and go-to-market plans.
• Monitor KPIs and metrics to guide strategic adjustments and performance.

Skills

Leadership

Sales leadership

CRM platforms

Data analytics

Strategic planning

Cross-functional

Stakeholder management

Communication

Education

Bachelor’s degree in Business

Tools

CRM software

Forecasting tools

MS Excel

Job description

313 Presents, based in Detroit, seeks a Senior Director of Sales & Service to lead revenue growth across venues, memberships, premium seating, and hospitality offerings. You will drive strategic plans, cross-property collaboration, and performance metrics to maximize customer lifetime value and profitability.

You will oversee sales leaders and service professionals, partner with executive teams, and steer pricing, forecasting, and retention initiatives to elevate the overall customer experience