Senior Director, RCM Transformation & Growth

Blackbird Health; Phoenix (AZ); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with company match

Employer-paid life insurance

Generous paid time off

Career growth opportunities

Diverse leadership team

Job summary

Blackbird Health is seeking a Senior Director, Revenue Cycle Management to lead and transform our revenue cycle operations during rapid multi-state expansion. This executive will own end-to-end revenue operations including billing, collections, A/R, denial management, delegated credentialing, and payer enrollment.

Reporting to executive leadership, this role partners across Finance, Operations, and Clinical leadership to optimize cash flow, reduce leakage, and strengthen payer relationships

Qualifications

• 8+ years of progressive healthcare revenue cycle management experience.
• Hands-on leadership in delegated credentialing and multi-state payer enrollment execution.
• Demonstrated success improving cash collections, lowering denial rates, and reducing A/R aging.
• Deep functional expertise with major PM/EHR platforms such as AthenaHealth, Epic, or eClinicalWorks.
• Experience supporting multi-site, multi-state healthcare organizations undergoing rapid scaling or operational change.
• Proven ability to manage, evaluate, and optimize external RCM vendor and technology partner relationships.

Responsibilities

• Own the RCM strategy, operating model, and KPIs to maximize collections and drive clean claim performance.
• Lead end-to-end transformation across billing, denial reduction, A/R management, and insurance authorizations.
• Oversee the transition to delegated credentialing, payer enrollment, and senior-level payer escalation and relationship management.
• Partner with Finance and executive leaders on payer contracting, reimbursement strategy, and revenue forecasting.
• Optimize EHR/PM technology (e.g., Athena), automation, and outsourced RCM vendor SLAs to ensure strict accountability.
• Build, mentor, and scale a high-performing RCM organization with clear ownership and operating rhythms.

Skills

RCM leadership

Multi-state enrollment

Denial management

Payer relationships

EHR/PM systems

HIPAA compliance

Strategic thinking

Tools

AthenaHealth

Epic

eClinicalWorks

Job description

Blackbird Health is seeking a Senior Director, Revenue Cycle Management to lead and transform our revenue cycle operations during rapid multi-state expansion. This executive will own end-to-end revenue operations including billing, collections, A/R, denial management, delegated credentialing, and payer enrollment.

Reporting to executive leadership, this role partners across Finance, Operations, and Clinical leadership to optimize cash flow, reduce leakage, and strengthen payer relationships