Senior Director, Provisioning Operations (Healthcare)

Ensemble RCM LLC

Ohio

Hybrid

USD 123,000 - 184,000

Full time

3 days ago

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Job summary

Ensemble Health Partners seeks a strategic Senior Director of Provisioning Operations to lead provisioning for new client integrations and ongoing client needs in healthcare revenue cycle management. The role combines hands‑on execution with executive leadership to build scalable processes, strengthen controls, and ensure timely access aligned with roles and responsibilities.

You will partner with HR, Operations, Technology, and client teams to drive operational readiness, risk management, and

Qualifications

Bachelor’s degree or an equivalent combination of education and relevant professional experience.
Minimum of 10 years of progressive experience in healthcare operations, revenue cycle management, provisioning, access management, client integrations, implementation, technology operations, or a related field.
Minimum of 5 years of progressive people‑leadership experience, including responsibility for developing teams and other leaders.
Previous experience operating at the Director level or in a comparable senior leadership role with responsibility for complex, cross‑functional operations.
Strong knowledge of healthcare revenue cycle operations and the systems, workflows, and access requirements that support revenue cycle functions.
Experience leading provisioning, access‑management, client‑integration, implementation, operational‑transformation, or centralized‑operations initiatives.
Demonstrated ability to develop and scale operational processes, controls, standards, and teams.
Experience partnering with senior leaders and influencing stakeholders across Human Resources, Operations, Technology, and client‑facing functions.

Responsibilities

Provide strategic leadership and operational oversight for provisioning activities supporting new hires, existing employees, organizational changes, new client integrations, and ongoing client operations.
Develop scalable provisioning processes, standards, controls, and best practices that support business growth and operational consistency.
Oversee access provisioning workflows to help ensure individuals receive appropriate and timely access based on their roles and business responsibilities.
Assess current provisioning processes, workflows, and operational structures to identify risks, gaps, and opportunities for improvement.
Lead efforts to centralize and standardize provisioning activities across applicable business functions and client environments.
Establish operating procedures, performance expectations, escalation processes, and accountability measures for provisioning operations.
Support the development of a growing provisioning function, including establishing team structures, responsibilities, and leadership practices.
Client Integrations Lead provisioning‑related activities for new client implementations, conversions, acquisitions, and operational transitions.
Serve as a strategic operational partner throughout client onboarding and integration efforts.
Collaborate with client stakeholders and internal teams to understand access requirements, operational workflows, timelines, and potential risks.
Develop and oversee provisioning plans that support client readiness and successful operational transitions.
Identify and resolve provisioning concerns that may affect implementation timelines, employee readiness, security, or the client experience.
Provide ongoing leadership for provisioning activities supporting established client operations.
Cross‑Functional Leadership Partner closely with Human Resources, Revenue Cycle Operations, Technology, Implementation, Client Services, and operational leadership teams.
Connect cross‑functional activities to create a coordinated, end‑to‑end provisioning experience.
Lead stakeholders through complex operational decisions involving access, workflow dependencies, risk, and business requirements.
Build trusted partnerships across internal teams and client organizations.
Facilitate clear communication, accountability, and alignment among stakeholders with different operational responsibilities.
Present provisioning updates, risks, recommendations, and performance insights to senior leadership and other key stakeholders.
Operational Excellence & Risk Management Evaluate operational workflows to identify access‑related risks, process breakdowns, inefficiencies, and control gaps.
Apply healthcare revenue cycle knowledge to understand access requirements and their impact on operational performance.
Develop and implement solutions that improve provisioning speed, accuracy, consistency, and compliance.
Establish metrics and reporting that provide visibility into service levels, risks, backlogs, quality, and operational performance.
Support automation and technology initiatives that reduce manual work and improve the provisioning experience.
Monitor process performance and lead corrective action plans when operational expectations are not met.
Balance business needs, client expectations, security considerations, and risk‑management requirements when making decisions.
People Leadership Build, develop, and lead a high‑performing provisioning operations team.
Establish a collaborative culture focused on accountability, continuous improvement, service, and operational excellence.
Coach and develop team members while creating future leaders and scalable team capabilities.
Lead effectively across all organizational levels, including individual contributors, operational leaders, executives, clients, and cross‑functional partners.
Remain willing to support both strategic initiatives and detailed operational work as the function grows.
Promote a humble, confident, and solutions‑oriented leadership approach that strengthens partnerships and minimizes organizational friction.