Senior Director, Provider Experience & Strategy

name; Tempe (AZ); Hybrid; USD 196,732 - 258,211; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Annual performance bonuses

Job summary

Oscar Health seeks a Senior Director for the Provider Experience team in Tempe. The role shapes provider experience strategy and delivers a cross-functional roadmap in a fast-paced environment.

Requires extensive healthcare leadership experience, executive collaboration, and ability to drive data-driven insights while building a high-impact team. Hybrid work with in-office days, with a strong emphasis on compliant, patient-focused outcomes.

Qualifications

• Bachelor's degree or commensurate 4 years of experience.
• 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry.
• 7+ years experience collaborating and influencing at the executive level.
• 5+ years experience defining and deploying strategies for organizations at the company level.

Responsibilities

• Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
• Be the voice of and advocate for the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
• Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
• Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
• Effectively communicate goals and findings and drive organizational change management.
• Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
• Leverage data to drive insights, root cause analysis and ROI assessments.
• Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Job description

Oscar Health seeks a Senior Director for the Provider Experience team in Tempe. The role shapes provider experience strategy and delivers a cross-functional roadmap in a fast-paced environment.

Requires extensive healthcare leadership experience, executive collaboration, and ability to drive data-driven insights while building a high-impact team. Hybrid work with in-office days, with a strong emphasis on compliant, patient-focused outcomes.