Senior Director, Provider Experience

name; Tempe (AZ); Hybrid; USD 196,732 - 258,211; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Annual performance bonuses

Job summary

Oscar Health seeks a Senior Director for the Provider Experience team in Tempe. The role shapes provider experience strategy and delivers a cross-functional roadmap in a fast-paced environment.

Requires extensive healthcare leadership experience, executive collaboration, and ability to drive data-driven insights while building a high-impact team. Hybrid work with in-office days, with a strong emphasis on compliant, patient-focused outcomes.

Qualifications

• Bachelor's degree or commensurate 4 years of experience.
• 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry.
• 7+ years experience collaborating and influencing at the executive level.
• 5+ years experience defining and deploying strategies for organizations at the company level.

Responsibilities

• Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
• Be the voice of and advocate for the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
• Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
• Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
• Effectively communicate goals and findings and drive organizational change management.
• Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
• Leverage data to drive insights, root cause analysis and ROI assessments.
• Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Job description

Hi, we're Oscar. We're hiring a Senior Director to join our Provider Experience team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross‑functional initiatives. This high‑performing leader is a curious and analytical doer, and will work in a fast‑paced environment to influence key partners to deliver impactful outcomes.

Work Location

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in‑office work per week. Thursdays are a required in‑office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $196,732- $258,211 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities

• Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
• Be the voice of and advocate for the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
• Lead the execution of multiple simultaneous, high‑visibility strategic projects, and partner with cross‑functional leaders to operationalize recommendations.
• Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
• Effectively communicate goals and findings and drive organizational change management.
• Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
• Leverage data to drive insights, root cause analysis and ROI assessments.
• Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• A bachelor's degree or commensurate 4 years of experience
• 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
• 7+ years experience collaborating and influencing at the executive level
• 5+ years experience defining and deploying strategies for organizations at the company level

Bonus points

• Master's degree from top‑tier program in business, health administration, or related field

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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

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Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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