Senior Director, Provider Experience

Oscar Health; Atlanta (GA); Remote; USD 197,000 - 258,000; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Annual performance bonuses

Benefits package

Job summary

Oscar Health is hiring a Senior Director of Provider Experience. This executive role focuses on understanding provider experiences and shaping a strategic roadmap with cross-functional partners.

You will influence internal and external stakeholders and report to the VP of Provider Integration & Experience, with a remote-first setup that may adapt to hybrid presence in the metro area. The base pay ranges from $196,732 to $258,211 per year, with benefits, equity grants, unlimited vacation, and

Qualifications

• Bachelor's degree or 4+ years of related experience.
• 15+ years of experience, with 10+ in healthcare consulting or a strategic role in the healthcare industry.
• 7+ years collaborating and influencing at the executive level.
• 5+ years defining and deploying strategies for organizations at the company level.
• Master's degree from a top-tier program in business, health administration, or related field.

Responsibilities

• Develop framework and measures for understanding provider experience and its impact on Oscar's network.
• Be the voice of the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy and roadmap.
• Lead execution of multiple high-visibility strategic projects with cross-functional partners.
• Foster relationships with SMEs and leaders to align on strategic vision.
• Communicate goals and findings and drive change management.

Skills

Executive leadership

Strategic thinking

Cross-functional collaboration

Communication

Data-driven decision making

Education

Master's degree in business/health administration or related field

Bachelor's degree or 4+ years experience

Job description

Hi, we're Oscar. We're hiring a Senior Director to join our Provider Experience team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross‑functional initiatives. This high‑performing leader is a curious and analytical doer, and will work in a fast‑paced environment to influence key partners to deliver impactful outcomes.

You will report into the Vice President of Provider Integration & Experience.

Work Location:This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $196,732- $258,211 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities:

• Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
• Be the voice of and advocate for the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
• Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
• Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
• Effectively communicate goals and findings and drive organizational change management.
• Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
• Leverage data to drive insights, root cause analysis and ROI assessments.
• Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• A bachelor's degree or commensurate 4 years of experience
• 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
• 7+ years experience collaborating and influencing at the executive level
• 5+ years experience defining and deploying strategies for organizations at the company level
• Master's degree from top-tier program in business, health administration, or related field

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full‑time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy .

Oscar Health is authorized to do business in many, but not all, states. If you are not located in or willing to relocate to a state where Oscar is registered, you will not be eligible for employment. The approved states for this role are listed in the job posting.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Oscar Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.