Associate, Provider Success

Oscar-Health-; Atlanta (GA); Remote; USD 87,000 - 114,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonuses

Benefits package

Job summary

Oscar Health is hiring an Associate on the Provider Success team. The role drives end-to-end provider escalations, orchestrates cross-functional efforts, and builds strong relationships with internal partners.

You will report to the Manager, Provider Success and work in a fully remote capacity with potential future hybrid options in the metro area. This team focuses on solving operational challenges and improving care delivery through data-driven decisions.

Qualifications

• 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare.
• 3+ years experience cooperatively developing project plans with internal and external stakeholders.
• 3+ years experience designing and improving workflows, including development of operating and technical procedures and tooling.
• Experience managing complex business challenges and communicating them to technical and non-technical audiences.
• Knowledge management, training, or content development in operational settings.
• 2+ years experience using SQL to manipulate and analyze large data sets.

Responsibilities

• Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development.
• Utilizes data to drive business decisions to impact cross-functional strategy.
• Develops trusting relationships with internal/external stakeholders through effective communication and collaboration.
• Supports Oscar team members through knowledge sharing, process documentation, and tooling development.
• Other duties as assigned and compliance with laws and regulations.

Skills

Operations

Data analysis

Consulting

SQL

Project planning

Workflow design

Communication

Job description

Hi, we're Oscar. We're hiring an Associate to join our Provider Success team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Associate, Provider Success drives solutions to acute and systemic issues within Oscar's operations. The Associate owns end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners, while building strong relationships through effectiveness and trust.

You will report into the Manager, Provider Success.

Work Location:

This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency:

The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
• Utilizes data to drive business decisions to impact cross-functional strategy
• Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes.
• Supports Oscar team members through knowledge sharing, process documentation, and tooling development
• Other duties as assigned
• Compliance with all applicable laws and regulations

Requirements:

• 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
• 3+ years experience cooperatively developing project plans with internal and external stakeholders
• 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
• Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences.
• Knowledge management, training, or content development in operational settings
• 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
• Process Improvement or Lean Six Sigma certification
• Structured, systematic, and critical thinking
• Strong verbal and written communications

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI):

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents:

For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

The work location expectations for this role is listed in the job postings under “Work Location”. This section includes any onsite related expectations and residency requirements.

Oscar Health is authorized to do business in many, but not all, states. If you are not located in or willing to relocate to a state where Oscar is registered, you will not be eligible for employment. The approved states for this role are listed in the job posting.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Oscar Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.