Senior Director, Product Delivery & Modernization

City of New York; New York (NY); Hybrid; USD 200,000 - 215,000; Full time

Job summary

New York City Housing Authority (NYCHA) seeks a Senior Director of Product Delivery to lead CRM modernization, and modern application initiatives across a portfolio including Siebel CRM, IBM i, .NET applications, and Salesforce. The role requires steering two product teams, defining roadmaps, and maturing release practices to support Section 8 applicant and participant services.

The ideal candidate will have extensive enterprise delivery leadership, public sector experience, and strong

Qualifications

• Bachelor’s degree or higher with significant IT/Business systems experience.
• Experience leading enterprise application delivery in public sector or government is preferred.
• Proven ability to manage cross-functional delivery teams and product ownership.

Responsibilities

• Lead CRM Modernization and modernization of legacy CRM/case management platforms.
• Direct two cross-functional product delivery teams (CRM and Modern Applications).
• Establish product operating model with roadmaps, backlogs, and defined intake.

Skills

Leadership

Enterprise delivery

CRM platforms

Project/program management

Senior stakeholder engagement

Education

Bachelor’s degree or higher

PM Certification (PMP/SAFe)

Tools

Siebel CRM

Salesforce

IBM i (AS/400)

Job description

New York City Housing Authority (NYCHA) seeks a Senior Director of Product Delivery to lead CRM modernization, and modern application initiatives across a portfolio including Siebel CRM, IBM i, .NET applications, and Salesforce. The role requires steering two product teams, defining roadmaps, and maturing release practices to support Section 8 applicant and participant services.

The ideal candidate will have extensive enterprise delivery leadership, public sector experience, and strong