Senior Director: CRM Modernization & Transformation

City of New York; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical coverage plans

Deferred compensation plans

Defined pension plan (NYCERS)

Job summary

The New York City Housing Authority (NYCHA) seeks a Senior Director of CRM Modernization to lead the planning, execution, and delivery of a major customer relationship management modernization program in NYC. You will align resident and staff needs across business and technology, establish governance, and coordinate changes across departments to deliver measurable improvements.

This role collaborates with executive leadership, IT, operations, procurement, and external partners to drive a

Qualifications

• Bachelor's degree from an accredited college with three years of related experience, including eighteen months in a managerial, consultative, administrative, or supervisory capacity.
• Alternatively, a satisfactory equivalent of education and/or experience.

Skills

Large-scale transformation

Executive communication

Stakeholder management

Public housing / municipal government

CRM / case management

Education

Bachelor's degree + 3 years experience

Job description

The New York City Housing Authority (NYCHA) seeks a Senior Director of CRM Modernization to lead the planning, execution, and delivery of a major customer relationship management modernization program in NYC. You will align resident and staff needs across business and technology, establish governance, and coordinate changes across departments to deliver measurable improvements.

This role collaborates with executive leadership, IT, operations, procurement, and external partners to drive a