Senior Director, Process Redesign Lead

Value Apothecaries; United States; On-site; USD 150,000 - 235,000; Full time

Job summary

Cencora is seeking a Senior Director, Process Redesign Lead to define and govern future‑state business processes for USPAH's digital transformation. You will translate strategic intent into executable designs, document them, and ensure adoption prior to deployment.

You will partner with business leaders, program leads, and enablement teams to drive standardized processes, measurable improvements, and scalable solutions across the enterprise.

Qualifications

• 10–12 years in business process design or enterprise change initiatives.
• Experience leading cross-functional redesign efforts at enterprise scale.
• Proven ability to work with business leaders across functions.
• Experience facilitating workshops and driving alignment in matrixed environments.
• Experience with process modeling tools (Celonis, Signavio, BlueWorks Live).
• Bachelor's degree required; MBA or advanced degree preferred.

Responsibilities

• Lead end‑to‑end future‑state process design across transformation initiatives.
• Identify pain points and opportunities for simplification and standardization.
• Facilitate cross‑functional workshops to define future‑state processes.
• Establish and govern process design standards, documentation, and approvals.
• Ensure process designs are executable, viable, and scalable.
• Coordinate with program leads to align design timing with milestones.
• Collaborate with Change Management, Training, and Communications teams.
• Support testing and readiness activities with accurate scenarios.
• Identify process risks and dependencies, escalate as needed.
• Document ownership and governance for post‑deployment sustainment.
• Capture lessons learned and improve approaches across waves.

Skills

Process design

Facilitation

Change management

Communication

Strategic thinking

Stakeholder influence

Education

Bachelor's degree

MBA or advanced degree

Tools

Celonis

Signavio

BlueWorks Live

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Job Summary:

The Senior Director, Process Redesign Lead is accountable for defining and governing future‑state business processes across USPAH's digital transformation initiatives. This role ensures that transformation efforts are grounded in simplified, standardized, and scalable ways of working that align to business strategy and operational realities. The Process Redesign Lead partners closely with business leaders, workstream leads, Program Leads, and enablement teams to translate strategic intent into executable process designs. This role also ensures that redesigned processes are clearly documented, validated, and ready for adoption prior to deployment.

Primary Duties & Responsibilities:

• Partner with vendor(s) as needed to align on standard methodology and templating for current state processes ensuring end-to-end capture
• Lead end‑to‑end future‑state process design across transformation initiatives, ensuring alignment to business strategy and operating model goals.
• Partner with business leaders and Program Leads to identify process pain points, inefficiencies, and opportunities for simplification and standardization.
• Facilitate cross‑functional workshops to define future‑state processes, roles, decision points, and handoffs.
• Establish and govern process design standards, documentation requirements, and approval mechanisms.
• Ensure process designs are executable, operationally viable, and scalable across the enterprise.
• Coordinate closely with Program Leads to align process design timing with delivery milestones.
• Partner with Organizational Change Management, Training, and Communications teams to ensure process changes are clearly understood and adopted.
• Support testing and readiness activities by ensuring process scenarios and edge cases are accurately represented.
• Identify and manage process‑related risks, dependencies, and trade‑offs, escalating as appropriate.
• Ensure process documentation, ownership, and governance are established for post‑deployment sustainment.
• Capture lessons learned and continuously improve process design approaches across waves.
• Other duties as assigned.

Experience & Education:

• Minimum of 10-12 years of experience in business process design, operating model transformation, or enterprise change initiatives.
• Demonstrated experience leading complex, cross‑functional process redesign efforts at enterprise scale.
• Strong background working with business leaders across multiple functions and operational domains.
• Proven experience facilitating workshops and driving alignment in matrixed environments.
• Experience with process modeling and intelligence tools (Ex. Celonis, Signavio, BlueWorks Live)
• Bachelor's degree required; MBA or other advanced degree preferred.

Minimum Skills, Knowledge, & Abilities:

• Deep understanding of end‑to‑end business processes and enterprise operating models.
• Strong facilitation, design thinking, and problem‑solving skills.
• Ability to translate strategic objectives into practical, executable process designs.
• Proven ability to influence senior leaders and navigate competing priorities.
• Strong written and verbal communication skills, including process documentation and storytelling.
• Comfort operating in ambiguity and driving clarity through structure.

Other Requirements:

• Ability to operate in a dynamic, time‑bound (3-5 year) transformation environment.
• Ability to support extended hours during critical design, testing, and deployment periods.
• Travel as required to support workshops, design sessions, and readiness activities.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$150,000 - 235,070

*This Salary Range reflects a National Average for this job. The actual range may vary based on your local