Senior Director, Process Excellence & Automation Transformation

CLS Labcorp Central Laboratory Services Limited Partnership; Indianapolis (IN); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Labcorp seeks a senior leader to shape and execute the global Process Excellence strategy, roadmap, and governance. You will partner with senior leaders to align priorities with business aims, digital initiatives, and financial goals while fostering continuous improvement across the enterprise.

You will own a global portfolio of transformation programs, drive automation enablement, and provide governance across enterprise work management platforms, delivering measurable business value and

Qualifications

• Bachelor’s degree in business, Operations, Engineering, Life Sciences, Technology, or a related field.
• 10+ years’ progressive experience in process excellence, operational excellence, transformation, automation, enterprise work management, business operations, consulting, or program leadership.
• 7+ years’ experience leading cross-functional initiatives, transformation programs, platform-enabled operating model changes, or globally distributed teams in a matrixed environment.

Responsibilities

• Define and drive the global Process Excellence strategy, roadmap, and governance framework.
• Partner with senior leaders to align transformation priorities with business objectives and financial goals.
• Own a global portfolio of process improvement initiatives delivering measurable business impact.
• Lead end-to-end process transformation across strategic programs from assessment to adoption.
• Advance automation and digital enablement across enterprise capabilities.
• Oversee enterprise work management and portfolio governance (Workfront) for demand, prioritization, and visibility.
• Deliver complex transformation programs with governance, risk management, and benefits realization.
• Develop data-driven performance management through dashboards and KPIs.
• Build high-performing, globally distributed teams in Process Excellence, Automation, and Work Management.
• Create scalable operating models with standards, playbooks, and governance processes.
• Apply Lean, Six Sigma, Agile, and process mining to identify opportunities and drive outcomes.
• Partner with senior leadership to accelerate delivery of key objectives.
• Champion organizational change and adoption across new processes and technologies.
• Ensure quality, risk, and compliance in regulated environments.

Skills

Strategic leadership

Cross-functional leadership

Process improvement

Change management

Education

Bachelor’s degree in business, operations, engineering, life sciences, technology

Master’s degree or MBA

Tools

PMP

Lean Six Sigma Black Belt

Master Black Belt

Job description

Job Responsibilities

Shape the Future of Process Excellence Lead the development and execution of our global Process Excellence (PEx) strategy, roadmap, and governance framework.

Partner with senior leaders to align transformation priorities with business objectives, digital innovation initiatives, and financial goals while fostering a culture of continuous improvement across the enterprise.

Drive Enterprise Value Creation Own a global portfolio of process improvement and transformation initiatives, ensuring measurable business impact through productivity improvements, cost savings, quality enhancements, and operational efficiency gains. Oversee opportunity assessment, business case development, benefits realization, and performance tracking.

Lead Business Transformation Champion end-to-end process transformation across strategic business and digital programs. Guide teams through process assessment, future-state design, standardization, optimization, and implementation to deliver scalable, sustainable change.

Advance Automation and Digital Enablement Lead the enterprise automation capability and collaborate with business, digital, data, and technology teams to identify and scale automation solutions that simplify work, improve customer and employee experiences, and accelerate business performance.

Own Enterprise Portfolio & Work Management Excellence Provide leadership for the enterprise work management and project portfolio management platform (currently Workfront), ensuring effective demand management, prioritization, resource planning, portfolio governance, and executive visibility into strategic initiatives and investments.

Deliver Complex Transformation Programs Build and lead enterprise-wide transformation programs from strategy through execution. Establish governance, align stakeholders, monitor progress, manage risks, and ensure successful adoption and transition into ongoing operations.

Enable Data-Driven Performance Management Develop and oversee enterprise dashboards, KPIs, portfolio health metrics, adoption measures, and benefits realization tracking. Deliver meaningful insights that support executive decision-making and continuous performance improvement.

Build and Inspire High-Performing Teams Lead, coach, and develop a globally distributed team across Process Excellence, Automation, and Enterprise Work Management functions. Foster a collaborative, inclusive, and high-performance culture focused on innovation, accountability, and results.

Create Scalable Operating Models Design and implement standards, frameworks, governance processes, playbooks, and best practices that strengthen organizational effectiveness, improve consistency, and drive excellence across the enterprise.

Apply Industry-Leading Improvement Methodologies Leverage Lean, Six Sigma, Agile, value stream mapping, process mining, automation readiness assessments, and advanced analytics to identify improvement opportunities and drive measurable business outcomes.

Partner with Senior Leadership Serve as a trusted advisor to executives and business leaders, helping identify strategic opportunities, prioritize investments, remove barriers, and accelerate delivery of key business objectives.

Champion Change and Adoption Lead organizational change efforts that ensure new processes, technologies, and ways of working are successfully embedded and sustained through effective communication, training, stakeholder engagement, and capability building.

Ensure Quality, Risk, and Compliance Excellence Drive transformation initiatives that incorporate strong governance, controls, compliance requirements, and quality standards appropriate for regulated scientific, laboratory, clinical, and corporate environments.

Cultivate Continuous Improvement Culture Inspire innovation, operational excellence, customer-centric problem solving, and digital adoption by building enterprise capabilities and empowering teams to continuously improve how work gets done.

Why This Role Matters

This is a highly visible leadership role responsible for accelerating enterprise transformation, driving operational excellence, advancing automation, and maximizing the value of strategic investments. The successful candidate will play a critical role in shaping how the organization works, innovates, and grows globally.

Minimum Qualifications

• Bachelor’s degree in business, Operations, Engineering, Life Sciences, Technology, or a related field.
• 10 or more years’ of progressive experience in process excellence, operational excellence, transformation, automation, enterprise work management, business operations, consulting, or program leadership.
• 7 or more years’ experience leading cross-functional initiatives, transformation programs, platform-enabled operating model changes, or globally distributed teams in a matrixed environment.

Preferred Qualifications

• Master’s degree or MBA.
• Lean Six Sigma Black Belt, Master Black Belt, PMP, Agile, Prosci/change management, or equivalent certification.

Additional Job Standards

Proven track record of delivering measurable business value through operational excellence initiatives, including cost savings, productivity improvements, cycle-time reduction, quality enhancement, service improvement, and customer experience outcomes against committed targets.

Demonstrated experience leading end-to-end process transformation initiatives that enable digital, automation, data and analytics, workflow, project portfolio management, and technology-driven business strategies.

Deep practical expertise in Lean, Six Sigma, Agile, change management, portfolio governance, demand management, execution tracking, and KPI-driven performance management, with a focus on sustainable business impact.

Experience operating within complex global, multi-site organizations, preferably in regulated environments such as laboratory services, diagnostics, clinical operations, healthcare, life sciences, pharmaceuticals, or other highly regulated industries.

Proven success leveraging process mining, workflow automation, AI-enabled solutions, operational analytics, and enterprise platforms such as ERP, LIMS, CRM, project portfolio management, and enterprise work management systems to drive business performance.

Demonstrated experience establishing, scaling, or maturing Process Excellence, Continuous Improvement, Automation, or Enterprise Work Management Centers of Excellence, governance frameworks, and operating models.

Transformational leadership capability with the ability to set strategic direction, inspire teams, align stakeholders, and deliver measurable results in large, complex, and matrixed organizations.

About Labcorp

At Labcorp, we are a global leader of innovative and comprehensive laboratory services that help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development laboratory capabilities, our 70,000 employees combine innovative innovation, science and technology to solve some of today’s biggest health challenges, accelerate life-changing healthcare breakthroughs and impact lives around the world. Here, you are empowered to own your career journey and create a personalized development plan with the support of your team.

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.

For more detailed information, please

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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Final Paragraph

We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.