Senior Director, Experience Cloud Platform & Shared Services

Medallia

McLean, Northern (VA, KY)

Hybrid

USD 202,000 - 305,000

Full time

14 days+

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Job summary

Medallia is seeking a Senior Director to lead Medallia Experience Cloud (MEC) & Shared Services. You will own long-term strategy for platform administration, identity management, security, and signal collection, guiding a crossed-functional team across R&D, Cloud/SRE, and GTM.

You will hire, coach, and develop senior product managers, oversee a global team, and report to senior leadership. This role requires deep expertise in identity, access management, and enterprise-scale platforms, with a

Qualifications

12+ years of enterprise SaaS R&D experience (product, engineering) focused on platform services, data platforms, identity, security, or infrastructure products.
5+ years of direct people-management experience leading product managers or cross-functional product teams, including hiring, coaching, and developing a team.
Experience owning a complex, technical platform domain end to end, from strategy through delivery, in areas such as identity and access management, administration and configuration, data governance and security, or core platform services.
Demonstrated understanding of authentication, authorization, and access control models (e.g., SSO, IDP integration, RBAC/ABAC), including how they are designed, governed, and scaled across a product portfolio.
Demonstrated experience driving cross-functional initiatives across product, engineering, and security or compliance functions.

Responsibilities

Own the long-term strategy, roadmap, and standards for MEC & Shared Services across platform administration, user and identity management, public sector and security, and signal collection, ensuring scalability, governance, and alignment with the platform's next-generation architecture.
Build, lead, and develop a team of senior product managers as a player-coach: hire for open roles, coach, set direction, and remove bottlenecks, while directly owning the most complex and ambiguous problem areas.
Own the administration and configuration surfaces of the platform, making the platform usable and manageable at enterprise scale.
Drive the growth of our identity provider solution (IDP) that will help unify authentication, user management, and cross-product navigation across Medallia and adjacent products.
Own and rapidly prioritize the public sector and security roadmap, including GovCloud, FedRAMP, and key customer security commitments, partnering with security engineering and SRE as the common execution arm.
Drive platform modernization across mission-critical legacy systems, balancing reliability of always-on services with architectural evolution, throughput, and scalability improvements.
Represent the MEC & Shared Services team to senior leadership, customers, and go-to-market teams, translating a complex technical domain into clear strategy and priorities.
Oversee day-to-day management for a globally distributed team, while participating in cross-functional syncs and executive reviews to align product strategy across time zones.