Senior Director, Platform Experiences & Core Capabilities Lead

BNY Mellon; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon seeks a Platform Experiences & Core Capabilities Lead to join its Data & Analytics team in Boston or New York. You will shape the global vision for platform experiences across accounting, performance, analytics and data management, and lead a cross-functional team to deliver client-centric solutions.

This role requires deep enterprise product leadership, cloud/data expertise, and a strong track record in AI-enabled features and data visualization within B2B platforms.

Qualifications

• 15+ years of experience leading digital products and platforms.
• Proven ability to design and ship client-focused experiences across platforms.
• Experience with data-rich, enterprise SaaS products and complex stakeholder management.
• Strong background in cloud/data infrastructure and AI-enabled product features.
• Expertise in data visualization within B2B platforms and BI/analytics ecosystems.
• Ability to translate market needs into actionable roadmaps and standards.
• Excellent communication and collaboration with senior executives and cross-functional teams.
• Demonstrated success delivering strategic projects from inception to completion.

Responsibilities

• Lead the global vision and strategy for Data & Analytics Platform Experience & Core Capabilities across multiple domains.
• Drive client-first, design-led platform experiences including client portal, SDK, and app marketplace.
• Oversee a team focused on cloud-native, AI-enabled Data Management tooling and technologies.
• Translate client expectations into actionable design and service standards.
• Prioritize strategic initiatives to align current components with long-term vision across people, processes, and tech.
• Collaborate with cross-functional teams to maintain a development backlog that adds value at each step.
• Manage and motivate product owners and specialists; drive roadmap execution with design, engineering, and data teams.
• Track adoption metrics, telemetry, and client feedback for continuous improvement.
• Innovate on future-proofing and monetization of channel capabilities, including generative AI.
• Support strategic engagements with key clients through business development.

Skills

15+ years in product leadership

Digital product management

User research & journeys

Prototyping & backlog

Investment management knowledge

B2B enterprise experience

Cloud & data infrastructure

AI in product experiences

Data visualization in B2B

Stakeholder management up to C-level

Team leadership & mentoring

Job description

Platform Experiences & Core Capabilities Lead

We're seeking a future team member for the role of Platform Experiences & Core Capabilities Lead to join our Data & Analytics team. This role is located in Boston, MA or New York, NY.

Our Data & Analytics business includes SAAS software solutions BNY provides to asset manager, asset owners, banks, broker dealers, insurance companies and alternative fund managers. These solutions include software for fund accounting and administration, performance and analytics, data management and investment operations, delivered across 100+ markets globally. The remit of this role covers all these solutions, clients and regions.

In this role, you'll make an impact in the following ways:

• Leading the global vision and strategy for the Data & Analytics Platform Experience & Core Capabilities across Accounting, Performance, Analytics, Investment Operations, and Data Management, aligning with client needs, industry trends, and firm-wide innovation.
• Taking a client-first, design-led approach to creating the platform experiences for Data & Analytics clients, including how our clients interact with us across our various offerings through our client portal, SDK and app marketplace
• Leading a team focusing on cloud-native, AI enabled Data Management tooling & technologies
• Translating client expectations, stakeholder needs and market opportunities into actionable and design and service standards.
• Identifying and prioritizing strategic initiatives to close gaps between the current platform components and long-term vision, across people, processes, and technology.
• Partnering with cross-functional teams to build and maintain a development backlog that advances the channel strategy with meaningful value at each step.
• Managing and motivating a team of product owners and specialists, overseeing execution of the roadmap in collaboration with design, engineering, data, and other platform teams-ensuring solutions are client-tested, refined, and effectively adopted.
• Tracking adoption metrics, platform usage, telemetry and client feedback to continuously improve
• Innovating around future-proofing and commercializing channel capabilities, including the use of emerging technologies like generative AI and data monetization strategies.
• Collaborating with business development teams to support strategic engagements with key clients

To be successful in this role, we're seeking the following:

• 15+ years of experience
• Strong digital product management experience, building and uplifting digital products
• Passion for creating superior user experiences, informed by in-depth user research leveraging persona-based journey mapping, jobs-to-be-done, etc.
• Proven experience in product design, developing use cases, flow diagrams, prototypes, backlogs, etc.
• Experience in investment management and/or investment operations workflows. Knowledge of accounting, performance, portfolio management, and private markers are a plus.
• Track record building B2B products for complex enterprise customers, including stakeholder management up to C-level.
• Deep technical understanding of cloud + data infrastructure, with strong intuition for tradeoffs across performance, reliability, security, and cost at enterprise scale.
• Hands‑on familiarity with modern data platform patterns (warehouse/lakehouse concepts, distributed systems, metadata-driven governance, large‑scale data movement/integration).
• Experience driving SaaS platform modernization (e.g., multi-tenant SaaS, cloud-native technologies) and shipping platform capabilities that scale.
• Demonstrated success embedding AI into product experiences‑automating workflows, improving discoverability/usability, and enabling new value (e.g., copilots for SQL/data prep, AI-assisted governance, anomaly detection, intelligent recommendations).
• Strong experience delivering data visualization experiences in a B2B platform‑such as operational dashboards, usage/cost analytics, "data health" and quality views, lineage/impact analysis graphs, and administrator reporting.
• Experience integrating or designing alongside BI/analytics ecosystems (e.g., building metadata/lineage integrations with BI and ETL tools, or enabling governed "self‑serve" experiences).
• Knowledge of innovative data structuring and monetization strategies in the B2B space
• Intellectual curiosity - interested in shaping the future of financial services
• Strong analytical, problem solving and decision‑making skills
• Excellent communication skills, both written and verbal, with the ability to simplify complex concepts and the ability to influence others
• Ability to collaborate with and influence senior executives and stakeholders
• Experience recruiting, motivating and developing staff, maximizing their contributions and professional growth
• Proven track record of leading and managing complex strategic projects and initiatives from inception to completion
• Desire to work in a fast‑paced highly transformational environment
• Knowledge of institutional financial services is desired, ideally with experience in asset servicing