Senior Director, Pharmacy Operations

Chewy, Inc.; Pittston (Luzerne County); On-site; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Sr. Director of Pharmacy Operations, where your leadership will shape the future of pharmacy services. This role is pivotal in ensuring personalized patient care and operational excellence across multiple sites. You will lead a dynamic team, fostering innovation and high standards while driving strategic growth initiatives. If you thrive in fast-paced environments and are passionate about enhancing customer experiences, this opportunity is your chance to make a significant impact in the pet care industry.

Qualifications

• 10+ years of leadership experience in pharmacy operations.
• Active pharmacist license in good standing.

Responsibilities

• Oversee nationwide pharmacy fulfillment operations.
• Drive operational excellence and implement system enhancements.

Skills

Leadership

Operational Excellence

Data-Driven Decision Making

Customer Service

Pharmaceutical Knowledge

Education

Pharmacist License

Lean Six Sigma Certification

Job description

Location Options: Pittston, PA; Phoenix, AZ; Louisville, KY; Dallas, TX; Ocala, FL; Seattle, WA

Overview:

Chewy Pharmacy Fulfillment Network is seeking a dynamic and experienced Sr. Director of Pharmacy Operations to lead and scale our retail and wholesale pharmacy services, with a strong emphasis on personalized patient care and prescription accuracy. This critical role oversees multi-site dispensing activities, regulatory compliance, and pharmacy-related services across Retail, Wholesale, and Shared Services operations.

The ideal candidate is a results-driven leader who thrives in a fast-paced, ambiguous environment. They excel at fostering engaged teams, driving operational improvements, and enhancing the customer experience through data-informed decision-making and continuous improvement. This role balances short-term operational execution with long-term strategic initiatives, ensuring high standards of quality and compliance.

What You’ll Do:

• Oversee performance and operations of a nationwide pharmacy fulfillment network, including retail, wholesale, and shared services.
• Collaborate cross-functionally with Compliance, Legal, Engineering, and Business Leadership to manage regulatory risk, maintain licensure, and uphold third-party accreditations.
• Drive operational excellence by identifying and implementing system enhancements that improve efficiency, quality, and customer satisfaction.
• Lead a team of exempt leaders, pharmacists, and pharmacy technicians to promote innovation and high standards in patient care.
• Foster a feedback-rich, adaptive team culture aligned with continuous improvement and evolving business needs.
• Develop and track key performance indicators (KPIs) in safety, quality, order fulfillment, and employee engagement.
• Design and implement robust training and onboarding programs for pharmacy staff.
• Stay informed of industry trends and integrate best practices to maintain a world-class quality mindset.
• Support strategic growth through volume expansion and product catalog development in partnership with business stakeholders.
• Contribute to initiatives that improve both the customer and employee experience.

Job Requirements:

• Active pharmacist license in good standing in at least one state, with ability to obtain additional licensures.
• 10+ years of progressive leadership experience in pharmaceutical dispensing with expertise across key pharmacy domains.
• Proven ability to build, scale, and execute new initiatives with cross-functional teams.
• Strong operational acumen with a track record of implementing scalable solutions in high-growth environments.
• Data-driven problem-solving and decision-making abilities.
• Excellent communication and escalation skills across leadership levels.
• Ability to manage competing priorities independently while adapting to frequent change.
• Deep commitment to customer service and delivering strategic business impact.

Bonus Qualifications:

• Lean Six Sigma certification (e.g., Green Belt) or equivalent process improvement credentials.
• Experience managing e-commerce, multi-site pharmacy fulfillment or distribution operations.

Why Join Chewy?

At Chewy, we’re committed to diversity, inclusion, and equal opportunity for all team members. If you require accommodations due to a disability or for religious reasons, please contact [e-mail]. For application-related questions, reach out to [e-mail].

Travel Requirements: Up to 30% travel required.

Join a team that’s revolutionizing pet care. Apply today and make a difference at Chewy Pharmacy!

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have a question regarding your application, please contact [e-mail].

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