Senior Director, People Experience (Americas)

PlayStation Global; San Mateo (CA); Hybrid; USD 210,000 - 260,000; Full time

Job summary

Sony Interactive Entertainment (PlayStation) is seeking a Senior Director, People Experience, Americas to lead regional PX for ~7,000 employees across engineering, product, studios, and corporate functions. This role will oversee HR advisory, Employee Relations, payroll, compliance, recognition, and service transformation.

The candidate will drive modernization of HR service delivery, partner with HR leaders, and ensure an exceptional employee experience across a matrixed organization.

Qualifications

• Experience leading PX teams across multiple functions.
• Proven ability to transform services and drive governance.
• Strong stakeholder management and communication.

Responsibilities

• Lead the Americas PX organization with regional strategy and service standards.
• Oversee HR advisory, Employee Relations, payroll, and compliance operations.
• Partner with senior leaders to translate workforce priorities into programs.
• Oversee employee lifecycle services including restructures and transitions.
• Govern Employee Relations case management and risk oversight.
• Drive HR service modernization using Workday, ServiceNow, and analytics.
• Define KPIs, dashboards, and governance for performance and experience.
• Build a high-performing leadership team and manage regional budgets.

Skills

Strategic leadership

People Experience

Cross-functional collaboration

Job description

United States, San Mateo, CA

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Senior Director, People Experience, Americas
San Mateo, CA | Hybrid
2 days per week in our San Mateo office

Role Summary:

Sony Interactive Entertainment (PlayStation) is seeking a strategic, operationally strong, and people-centeredSenior Director, People Experience, Americas to lead our regional People Experience (PX) organization, supporting approximately 7,000 employees across engineering, product, studios, and corporate functions.

This leader will oversee a broad portfolio of employee-facing HR services, including HR advisory and generalist services, Employee Relations operations, Americas Payroll, HR compliance, recognition programs, and HR service transformation. Working closely with HR Business Partners, Centers of Excellence, Legal, HR Technology, and global PX leaders, they will translate people strategy into scalable, well-governed execution and a consistent employee experience.

The ideal candidate combinesstrategic vision with hands-on operational leadership, bringing the ability to lead complex transformation while maintaining service excellence and business continuity. They will build on an established foundation, strengthen operational effectiveness, and guide teams through evolving business needs, technologies, and ways of working.

Success requires a collaborative and thoughtful leadership style, sound judgment, commercial awareness, and the ability to influence across a global, highly matrixed organization. This leader will bring curiosity, humility, and a listen-and-learn mindset, balanced with the confidence to challenge constructively, make informed recommendations, and align stakeholders around shared priorities.

What You'll Be Doing:

Lead the Americas People Experience organization, setting regional strategy, operational priorities, and service standards aligned with global People & Places objectives while building on existing strengths and driving continued transformation.

Lead and develop a multidisciplinary organization spanning HR advisory and generalist services, Employee Relations operations, Americas Payroll, HR compliance, recognition, and employee-facing HR services.

Partner with HR Business Partners and senior business leaders to translate workforce, talent, organizational design, and change priorities into coordinated implementation plans and effective operational delivery.

Oversee employee lifecycle services and complex workforce activities, including organizational changes, acquisitions and integrations, restructures, role eliminations, and workforce transitions, ensuring thoughtful execution and a consistent employee experience.

Provide senior governance for Employee Relations operations, including case management, escalation, documentation, risk identification, and partnership with Legal, Compliance, and HR Business Partners.

Oversee Americas Payroll and regional HR compliance, ensuring effective operational controls, regulatory alignment, risk management, audit readiness, and service continuity across multiple jurisdictions.

Drive modernization and transformation of HR service delivery, leveraging Workday, ServiceNow, analytics, automation, and responsible AI to simplify processes, strengthen self-service capabilities, and improve the employee and manager experience.

Establish clear service standards, KPIs, dashboards, and governance practices to measure operational performance, service quality, employee experience, risk, and team capacity, using insights to drive continuous improvement.

Lead cross-functional transformation initiatives that simplify fragmented processes, clarify decision rights and accountability, strengthen documentation, and establish scalable, consistent practices across regions.

Build strong partnerships with global PX leaders, HR Business Partners, Centers of Excellence, HR Technology, Finance, and Legal to operationalize people programs and align regional delivery with global priorities.

Serve as a trusted adviser and escalation point for senior People leadership, navigating complex and sensitive matters, influencing decisions, and balancing employee experience, business needs, and organizational risk.

Build and develop a high-performing leadership team, fostering accountability, collaboration, inclusion, succession planning, and the ability to navigate change with confidence and resilience.

Manage regional budgets, vendors, workforce plans, and resource allocation to ensure effective, sustainable, and well-controlled service delivery.

Represent the Americas in global People Experience forums and initiatives, influencing enterprise standards while ensuring regional requirements