Senior Director, Patient Experience Excellence & Transformation

Sodexo; Ballwin (MO); On-site; USD 187,000 - 243,000; Full time

Benefits offered by this job

Incentive plan

Comprehensive benefits package

401(k) with Matching

Paid Time Off

Job summary

Sodexo is seeking a Senior Director to lead the Patient Experience Center of Excellence, driving experience intelligence, governance, activation, and hospitality excellence across healthcare portfolios. You will deploy scalable insights, tools, and standards to support performance improvement and consistent, human-centered care.

With 10 years of relevant experience, you’ll guide enterprise programs, partner with senior leadership, and influence client retention and enterprise growth while

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 10 years of management or related experience in enterprise patient/guest experience.

Responsibilities

• Develop and scale enterprise frameworks, governance, and playbooks for patient experience.
• Lead cross-functional initiatives with operations, account teams, HR, analytics and exec leadership.
• Translate feedback into actionable insights, trends, and opportunities across the portfolio.
• Oversee activation tools, dashboards, and VozC/ survey programs to drive improvement.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Analytics

Change management

Education

Bachelor’s degree

Job description

Sodexo is seeking a Senior Director to lead the Patient Experience Center of Excellence, driving experience intelligence, governance, activation, and hospitality excellence across healthcare portfolios. You will deploy scalable insights, tools, and standards to support performance improvement and consistent, human-centered care.

With 10 years of relevant experience, you’ll guide enterprise programs, partner with senior leadership, and influence client retention and enterprise growth while