Senior Director, Partner Account Management (North America)

Acumatica; Bellevue (WA); On-site; USD 200,000 - 220,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Flexible time off

Job summary

Acumatica is seeking an experienced leader to manage its Major PAM team in Bellevue, WA. This role is pivotal in nurturing the company’s most strategic partnerships and involves hands-on leadership, driving revenue growth, and enhancing partner productivity.

Ideal candidates will bring 10+ years of experience in executive-level partner management and a proven record in B2B solutions. The position offers a competitive salary of $200,000 to $220,000 annually, plus benefits including healthcare, flexible time off, and potential bonuses.

Qualifications

• 10+ years of people leadership experience in partner management or similar roles.
• Experience with complex B2B solutions, preferably ERP.
• Comfortable working at the executive level with partners.

Responsibilities

• Drive revenue growth across major partners while ensuring customer satisfaction.
• Lead, coach, and develop a small team of Major PAMs.
• Build and maintain strong relationships with partner executives.

Skills

Leadership

Strategic planning

B2B solution experience

Relationship management

Forecasting

Education

Bachelor’s degree in Business, Management, or related field

MBA or advanced degree preferred

Job description

Role Overview

This role leads Acumatica’s most important partner segment—Acumatica’s largest, highest-potential partners. You’ll manage a small team of Major PAMs (3–6) who each work closely with a handful of these partners. Together, this group drives a significant portion of our growth.

This is a hands‑on leadership role. You’ll work directly with partner executives, help shape joint plans, drive execution, and ensure strong visibility into the business. You’ll also develop your team to operate at consistently high levels. This role reports to the SVP, Partner Sales.

Key Responsibilities

• Drive outcomes across our most strategic partners
  • Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach.
  • Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes.
  • Improve partner productivity and performance above the broader ecosystem.
• Lead and grow the Major PAM team
  • Lead, coach, and develop a team of 3–6 Major PAMs.
  • Set a high bar for account management, planning, and execution.
  • Help each team member grow into a stronger, more strategic operator.
• Own relationships with top partners and their customers
  • Build and maintain strong relationships with partner executives, including C‑suite.
  • Stay closely connected across sales, delivery, and leadership within each partner.
  • Act as an executive sponsor on key deals and for strategic end customers.
• Drive annual planning and execution
  • Lead the annual planning process with each major partner.
  • Ensure plans are clear, measurable, and tied to growth and customer outcomes.
  • Hold both the team and partners accountable to execution.
• Run high-impact QBRs
  • Raise the quality and consistency of QBRs across the team.
  • Participate directly in the most important partner reviews.
  • Keep the focus on forward‑looking growth, performance, and accountability.
• Own forecasting and business visibility
  • Drive forecast accuracy and pipeline quality across major partners.
  • Ensure clear visibility into risks and opportunities.
  • Provide straightforward, reliable updates to leadership.
• Be the voice of the partner internally
  • Represent the needs of top partners within Acumatica.
  • Influence programs, product, and go‑to‑market based on partner feedback.
  • Champion key partner asks and helps remove internal friction.
• Scale what works
  • Identify and establish best practices across major partners.
  • Share and drive adoption of those practices across the broader PAM team and ecosystem.

Qualifications

• Bachelor’s degree in Business, Management, or related field required. MBA or advanced degree preferred.
• 10+ years of people leadership experience leading teams in partner management, account management, or similar roles.
• Experience working with complex B2B solutions (ERP experience strongly preferred).
• Deep expertise managing and growing strategic partner relationships.
• Strong operator—comfortable with planning, forecasting, and driving accountability.
• Able to work effectively at the executive level, both internally and with partners.
• Direct sales experience is a plus.

Compensation & Benefits

For this role, the salary range is $200,000-$220,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience, and other relevant elements.

At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work. US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.

Equal Opportunity Employment

Acumatica is an affirmative action and equal opportunity employer and welcomes veterans, individuals with disabilities, and all people regardless of race, color, religion, sex including sexual orientation, gender identity, national origin or protected veteran status. If you have a disability and believe you need a reasonable accommodation to search for a job or to apply online, please e-mail [e-mail]. This email is used exclusively for that purpose and will not respond to other inquiries.