Manager, Operations - RiskOps

3M HEALTHCARE; Bentonville (AR); On-site; USD 70,000 - 130,000; Full time

Job summary

Walmart is seeking a Manager of Risk Operations to support the Last Mile Delivery Trust & Safety program. You will execute risk initiatives, translate strategy into plans, and supervise incident documentation and regulatory inquiries.

Ideal candidates will have 3+ years in risk management or program management, strong analytical skills, and experience in cross-functional environments. This is an on-site Bentonville, AR role with competitive pay and benefits.

Qualifications

• Bachelor's degree required in business, engineering, operations, or related field.
• 3+ years in risk management, operations, claims, or program management.
• Experience working across cross-functional teams and in regulated settings.

Responsibilities

• Execute risk mitigation initiatives aligned to the program strategy.
• Translate strategic direction into actionable workplans, timelines, and deliverables.
• Support risk assessments through data collection, analysis, and documentation of claims, incidents, and litigation trends.
• Monitor and respond to risk-related controls and alerts across last-mile delivery operations and external partners.
• Track program progress, maintain reporting artifacts, and provide updates to leadership.
• Manage the execution of legal and regulatory inquiries to ensure timely production of incident records.

Skills

Risk management

Operations

Data analysis

Project management

Communication

Education

Bachelor's degree

Tools

Data tracking tools

Job description

Position Summary

We are seeking a detail-oriented and execution-focused Manager of Risk Operations to support Walmart’s Last Mile Delivery Trust & Safety organization. This role supports the execution of operational initiatives that strengthen driver safety, ensure fairness, and protect platform integrity.

Responsibilities

• Execute risk mitigation initiatives aligned to the program strategy.
• Translate strategic direction into actionable workplans, timelines, and deliverables.
• Support risk assessments through data collection, analysis, and documentation of claims, incidents, and litigation trends.
• Monitor and respond to risk-related controls and alerts across last‑mile delivery operations and external partners.
• Track program progress, maintain reporting artifacts, and provide updates to leadership.
• Manage the execution of legal and regulatory inquiries to ensure timely and accurate production of incident case records.

Required Qualifications

• 3+ years of experience in risk management, operations, claims management or program management.
• Strong organizational, analytical, and problem‑solving skills.
• Ability to manage multiple workstreams and execute against defined priorities.
• Strong written and verbal communication skills.
• Experience working in cross‑functional or matrixed organizations.
• Exposure to legal discovery processes, claims operations, or litigation support.
• Demonstrated ability to operate with sound judgment and discretion when handling sensitive information.
• Experience using data and tracking tools to support program execution and reporting.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field.
• 2 years of experience in operations, project management, or related area, or 4 years of experience in operations, project management, or a related area.

Preferred Qualifications

• Experience supervising associates.
• Master’s degree in Economics.
• Project Management Professional certification.

Benefits

We offer competitive pay, performance‑based bonuses, medical, vision, and dental coverage, 401(k) matching, a company‑purchase stock plan, paid time off (vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, voting), short‑term and long‑term disability, military leave pay, and adoption and surrogacy expense reimbursement, among other benefits.

Salary Range

Annual salary $70,000 – $130,000. Additional compensation may include performance bonuses and, for certain positions, stock.

Drug‑Free Workplace Policy

Walmart is committed to maintaining a drug‑free workplace and enforces a no‑tolerance policy regarding illegal drugs and alcohol on the job.