Senior Director - Operations

SendCutSend

Pittston Township (PA)

On-site

USD 170,000 - 270,000

Full time

8 days ago

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Benefits offered by this job

Health, Vision & Dental Insurance

401(k) match up to 4%

Paid time off

Tuition Reimbursement

Job summary

SendCutSend is seeking a Senior Director of Operations to strategically lead a large, high-output facility spanning receiving, production, post-production, finishing, quality and shipping.

You will partner with executive leadership to shape long-term strategy, scale capacity, and deliver consistent high-performance results while building leadership pipelines and a culture of accountability, safety, and continuous improvement.

Qualifications

10+ years of progressive leadership experience in manufacturing or operations.
Senior leadership experience influencing Directors and cross-functional leaders.
Strong Lean manufacturing knowledge and CI methodologies.
Strategic thinking with strong planning and execution.
Excellent communication and leadership presence.
Experience with workforce planning and talent development.
Proficiency with standard software tools.

Responsibilities

Own the facility's performance across receiving, production, finishing, quality and shipping.
Define capacity, staffing, and infrastructure for future growth.
Lead vendors and contractors for site setup.
Oversee 200+ staff across 4 shifts (24/7).
Partner with executive leadership to execute strategy and growth initiatives.
Establish and monitor high-level KPIs such as throughput and on-time delivery.
Drive Lean, continuous improvement, and data-driven decisions.
Collaborate with HR on workforce planning and leadership development.
Ensure safety, compliance, and quality across all departments.

Skills

Leadership

Strategic thinking

Problem solving

Communication

Lean manufacturing

Cross-functional collaboration

Organizational design

Education

Bachelor’s degree in Operations, Engineering, or related field

Tools

Microsoft Office Suite

Google Suite

Job description

Description

As the Senior Director of Operations, you will lead and scale operations across a large, high-output facility where operations span across receiving, production, post-production, finishing, quality, and shipping. You will operate at a strategic level, partnering closely with the Vice President of Operations and executive leadership to shape long-term operational strategy, ensure scalable capacity, and deliver consistent, high-performance outcomes. This role is all about building alignment, developing strong leaders, and making sure our systems, processes, and teams can keep up with growth while fostering a culture of accountability, safety, and continuous improvement. This isn’t about managing day-to-day tasks. It’s about raising the bar across the entire operation.

Job Type

Full-time

Description

Why SendCutSend

SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 300,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six US-based facilities located in Nevada, Kentucky, and Texas. Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you!

What You’ll Do

Own the performance of the facility—ensuring receiving, production, post-production, finishing, quality, and shipping are aligned, efficient, and delivering results
Ensure the facility is set up for what’s next—capacity, staffing, and infrastructure included
Manage vendors and contractors for building set-up
Oversee and lead 200+ new employees across 4 shifts (24/7 operations)
Partner with the Vice President of Operations and executive leadership to define and execute operational strategy, capacity planning, and growth initiatives
Lead through influence across multiple layers of leadership, including Directors, Managers, and Supervisors, to drive consistency, accountability, and performance
Establish and monitor high-level operational KPIs, including throughput, labor efficiency, quality, and on-time delivery.
Manage profit and loss and drive improvements
Identify systemic bottlenecks and lead cross-functional initiatives to improve workflow efficiency, scalability, and cost effectiveness
Ensure facility readiness to support growth, including infrastructure, staffing models, and operational systems.
Drive a culture of operational excellence through Lean manufacturing principles, continuous improvement, and data-driven decision making
Collaborate with HR and operational leadership on workforce planning, leadership development, and succession planning.
Champion safety, compliance, and quality standards across all departments, ensuring consistent execution
Facilitate strong cross-functional collaboration between departments to improve communication, coordination, and overall facility performance
Serve as a key escalation point for complex operational challenges, providing high-level problem solving and decision-making support
Perform other related duties as assigned

Minimum Qualifications

10+ years of progressive leadership experience in manufacturing or operations, including oversight of large-scale or complex facilities
Proven experience operating at a senior leadership level, influencing Directors and cross-functional leaders
Strong expertise in facility operations, production systems, and end-to-end manufacturing workflows
Demonstrated success scaling operations, improving capacity, and driving measurable performance improvements
Deep understanding of Lean manufacturing principles and continuous improvement methodologies
Strong strategic thinking, organizational, and problem-solving skills with the ability to balance big-picture planning and execution
Excellent communication and leadership presence, with the ability to influence at all levels of the organization
Experience with workforce planning, organizational design, and leadership development
Proficient with Microsoft Office Suite, Google Suite, or related software

Preferred Qualifications

Experience in sheet metal, fabrication, or industrial manufacturing
Experience managing multi-shift operations
Knowledge in structured problem-solving methodologies
Budgeting and resource planning experience
Bachelor’s degree in Operations, Engineering, or related field

Essential Physical Requirements

Ability to move throughout office and manufacturing environments for extended periods
Ability to stand, walk, bend, and climb stairs while conducting shop floor reviews
Ability to visually inspect equipment, materials, and processes to assess quality and safety
Ability to occasionally lift up to 25 pounds
Ability to work in environments with noise, moving equipment, temperature variation, and industrial hazards while following safety protocols

Work Environment

This role works across office and manufacturing environments and requires regular presence on the shop floor
Use of required personal protective equipment (PPE) when in manufacturing areas
Exposure to noise, moving machinery, and metal materials

Benefits