Quality Director

Jobtailor

Reno (NV)

On-site

USD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, & Vision coverage

401K with company match

Paid holidays + PTO

Tuition reimbursement

Paid parental leave

Short-term disability

Flexible work/life balance

Employee discount on parts

Job summary

SendCutSend is seeking a Quality Director to provide strategic leadership for quality across all manufacturing locations. You will develop unified quality strategies, standardize systems, and coach site Quality Managers while driving continuous improvement.

You will lead cross-functional collaboration with Operations, Engineering, and Customer Service to align quality with business goals and scale manufacturing operations. Travel to facilities is required as needed.

Qualifications

15+ years in manufacturing/quality leadership
5+ years leading quality teams across multiple sites
Experience with RCA, CAPA, and continuous improvement
Proven ability to standardize processes and drive site-wide consistency
Strong communication and stakeholder management skills
Experience with ISO 9001 and safety/compliance standards

Responsibilities

Develop and implement company-wide quality strategies across all manufacturing locations
Drive consistency in quality systems, auditing, documentation, and decision-making
Establish standardized quality metrics, reporting structures, and performance expectations
Partner with Operations leadership to align quality objectives with business goals
Provide leadership, coaching, and guidance to Quality Managers across sites
Conduct site visits to ensure compliance with quality standards
Oversee production audits and inspections and ensure proper sampling
Ensure quality teams communicate effectively across shifts and facilities
Collaborate with Production, Engineering, Customer Service, Safety, and Operations to resolve issues
Support strategic planning, operational scaling, and process standardization
Maintain safety and quality control points and document appropriately
Recognize and reinforce high performance and continuous improvement

Skills

Quality leadership

Cross-site leadership

RCA & CAPA

Lean Six Sigma

ISO 9001 knowledge

Education

Bachelor's degree in Engineering/Quality/Operations

MBA preferred

Tools

Quality Management Systems (QMS)

Reporting tools

Data management platforms

Job description

Description

The Quality Director will provide strategic leadership, oversight, and consistency across all manufacturing locations of SendCutSend. This role is responsible for developing and driving a unified quality strategy, ensuring alignment in quality standards, processes, coaching, and execution across sites and shifts.

This Quality Director will lead and support site Quality Managers by providing direction, mentorship, accountability, and operational guidance to strengthen quality performance, improve customer outcomes, and foster a culture of continuous improvement throughout the organization.

Location

This position is preferably based in Reno, NV; however, we are open to candidates in other locations. The role supports quality initiatives across all SendCutSend facilities and requires regular travel, with more frequent travel for candidates based outside of Reno.

Why SendCutSend?

SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six facilities located in Nevada, Kentucky, and Texas.

Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high‑quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you!

What You’ll Do

Develop and implement company‑wide quality strategies, standards, and initiatives across all manufacturing locations
Drive consistency in quality systems, auditing practices, documentation, and decision‑making across sites
Establish and maintain standardized quality metrics, reporting structures, and performance expectations
Partner with Operations leadership to align quality objectives with broader business goals and operational growth
Provide leadership, coaching, and guidance to Quality Managers across all sites and shifts
Conduct regular site visits and reviews to ensure compliance with company quality standards and operational consistency
Oversee production audits and inspections across locations, ensuring proper sampling methods and adherence to quality requirements
Ensure quality teams maintain effective communication and alignment between shifts and facilities
Collaborate with Production, Engineering, Customer Service, Safety, and Operations teams to resolve quality issues and improve processes
Partner with leadership teams to support strategic planning, operational scaling, and process standardization
Ensure critical safety and quality control points are consistently maintained and properly documented
Recognize and reinforce strong performance while fostering a culture of ownership, collaboration, and continuous improvement

Minimum Qualifications

7–10 years of progressive leadership experience in manufacturing, production, or quality environments
Minimum 5 years of experience leading quality teams in a multi‑site manufacturing environment
Strong working knowledge of quality assurance systems, production methods, and manufacturing operations
Experience leading RCA, CAPA, and continuous improvement initiatives
Demonstrated ability to develop standardized processes and drive operational consistency across locations
Strong written and verbal communication skills with the ability to influence and collaborate at all levels of the organization
Proven leadership and decision‑making abilities in fast‑paced, high‑growth environments
Strong organizational, analytical, and problem‑solving skills
Proficiency with electronic quality management systems, reporting tools, and data management platforms

Preferred Qualifications

Previous experience in a Director‑level or senior multi‑site quality leadership role
Experience supporting rapid operational growth and scaling manufacturing operations
Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies
Experience leading or supporting ISO 9001 quality management systems, including implementation, maintenance, and continuous improvement
Strong understanding of regulatory, compliance, and safety standards within manufacturing environments
Proven ability to lead cross‑functional teams and influence organizational change
Bachelor’s degree in Engineering, Quality Management, Operations, or a related field preferred

Essential Physical Requirements

Ability to sit and work at a computer for extended periods of time
Ability to use a computer, phone, and other standard office equipment
Ability to move throughout an office and manufacturing environment as needed
Ability to stand, walk, bend, and climb stairs
Ability to occasionally lift up to 25 pounds
Ability to work in environments with noise, moving equipment, temperature variation, and industrial hazards while following safety protocols

Work Environment

This role is based onsite in a fast‑paced, collaborative environment that requires consistent communication, organization, and coordination across cross‑functional teams
The position also includes travel to facilities which may require time spent in or around a manufacturing facility with exposure to moderate noise, moving equipment, and industrial conditions

Benefits