Senior Director, Omnichannel Fulfillment Strategy

Foot Locker; New York (NY); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

Medical | Dental | Vision Coverage

401(k) | Roth 401(k)

Stock Purchase Plan

Life Insurance

Flexible Spending Account

Opportunities for Advancement

Tuition Reimbursement

Strong Company Culture

Employee Resource Groups

Job summary

Foot Locker is seeking a Senior Director of Omnichannel Fulfillment to lead the end-to-end fulfillment strategy across stores, DCs, digital channels, and partners. You will align inventory deployment with commercial priorities and build scalable fulfillment capabilities.

The role requires deep retail experience across inventory, buying/merchandising, and store operations, plus a track record of transforming omnichannel processes. This leadership position reports to the VP of Supply Chain.

Qualifications

• Bachelor’s degree in Business, Merchandising, Finance, Operations or a related field.
• 12+ years of progressive leadership experience within a large scale retail organization with end-to-end retail operating model.
• Experience managing both stores and direct-to-consumer/eCommerce is required.
• 5+ years leading senior managers or directors in a complex, matrixed organization.
• Ownership of omnichannel fulfillment, digital commerce operations, or enterprise transformation.
• Strong understanding of retail economics: sales, gross margin, markdowns, working capital, inventory turns, labor, transportation, and cost to serve.
• Experience with order management, inventory visibility, allocation, warehouse management, transportation, forecasting, and related retail tech platforms.
• Proven ability to build business cases, set strategic priorities, manage large programs, and translate analysis into executive decisions.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Set the omnichannel fulfillment strategy including ship-from-store, BOPIS, curbside, same-day delivery, ship-to-home, drop ship, and returns.
• Translate commercial strategies into inventory positioning and fulfillment plans balancing promise, speed, availability, cost, and margin.
• Lead inventory optimization across stores and distribution centers.
• Own business performance metrics: fill rate, on-time shipment, on-time delivery, unit economics, inventory accuracy, labor productivity, and customer satisfaction.
• Define rules and priorities for sourcing and routing orders based on inventory, promise, capacity, and cost.
• Lead peak and event readiness for holiday, promotions, and weather-driven demand.
• Shape technology capabilities for distributed order management, forecasting, and customer communications.
• Build partnerships with senior leaders and external partners; communicate tradeoffs clearly.
• Drive continuous improvement using data, pilots, and test-and-learn.
• Lead and develop a high-performing omnichannel team.

Skills

Leadership

Strategic thinking

Program management

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business, Merchandising, Finance, Operations or related field

Tools

Order management

Inventory visibility

Allocation

Warehouse management

Transportation

Forecasting

Retail technology platforms

Job description

Foot Locker is seeking a Senior Director of Omnichannel Fulfillment to lead the end-to-end fulfillment strategy across stores, DCs, digital channels, and partners. You will align inventory deployment with commercial priorities and build scalable fulfillment capabilities.

The role requires deep retail experience across inventory, buying/merchandising, and store operations, plus a track record of transforming omnichannel processes. This leadership position reports to the VP of Supply Chain.