Senior Director of Technology

Red Stag Fulfillment; Knoxville (TN); Remote; USD 130,000 - 180,000; Full time

Job summary

A leading logistics and fulfillment organization is seeking a Senior Director of Technology to drive strategic change and lead a highly skilled team. This role involves crafting a culture of innovation, empowering team members, and ensuring the delivery of robust technology solutions while enhancing client experiences. The ideal candidate will bring over a decade of leadership experience, a passion for cultivating teams, and a collaborative mindset to tackle complex challenges in a dynamic environment.

Qualifications

• 10+ years of technology engineering leadership in an enterprise environment.
• Strong attention to detail and high character.
• Excellent verbal and written communication skills.

Responsibilities

• Lead the engineering team to continuously improve delivery speed, quality, and cost-effective advancements.
• Empower the team to decompose technical investments into tasks.
• Deliver consistent communication to stakeholders.

Skills

Problem-Solving

Leadership

Communication

Education

Bachelor’s degree in a relevant field

Tools

JIRA

ServiceNow

Job description

About the Company

Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company.

At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions.

Here at Red Stag:

• We act like we own it.
• We sweat the small stuff.
• We have positive attitudes.
• We treat everyone with dignity and respect.
• We always seek to improve.

About You

Do you love impacting the core of a company’s growth engine and technology? Are you driven to understand and serve others, unwilling to see your team fail, and excited by complex problems? Red Stag’s Technology group is looking for a humble, hungry, and highly analytical Senior Director of Technology who leads strategic change with an Agile mindset and grit. Come join a technology team that is tackling some of the biggest business challenges facing Red Stag as we work to serve and scale our clients’ companies.

Overview

You’re excited about this role because you’ll…

• Build and invest into a deeply technical team and environment that intersects the disciplines of Computer Science & Client Experience.
• Develop thriving relationships across a growing organization with a team first orientation.
• Provide servant leadership for a fast paced, highly skilled, and results-oriented technology group.
• Deliver performant, highly available, scalable, reliable, and secure technology day-to-day.

Responsibilities

Your team will thrive as you…

• Craft a culture passionate about computer science and service to our clients.
• Focus on outcomes that translate to quality experiences for our clients and team members.
• Empower the team and technical leads to decompose technical investments into tasks and targets.
• Lead the engineering team to continuously improve delivery speed, quality, and cost-effective advancements.
• Advance cybersecurity measures and technologies to continuously improve the company’s security posture and service to clients.
• Collaborate and help lead troubleshooting, root cause analysis research, and resolution for any production incidents.
• Identify and remove project risks and roadblocks that would otherwise jeopardize strategic objectives and organizational changes.
• Deliver consistent and credible communication to stakeholders and executive leadership.
• Collaborate with the Chief Information Officer in designing and executing the strategic roadmap.
• Excise unnecessary costs and develop strong, collaborative strategic vendor relationships

Qualifications

We want you on our team because…

• You demonstrate grit, clever problem-solving, honesty, team-based ambition, strong attention to detail, and high character.
• You are a passionate cultivator of culture, company success, and the Technology staff that is a leader of leaders able to persevere in any situation.
• You lead others to be open-minded and humble in their pursuit of strategic business outcomes.
• You love building and developing your team, setting goals, providing feedback, performance reviews, and celebrating team successes.
• You are an innovative and organized servant leader who enjoys mentoring others.
• You are skilled at influencing and negotiating successful outcomes in both technical and business arenas.
• You make difficult and quick decisions on a daily basis without fear of failure.
• You have excellent verbal and written communication skills.
• You have 10+ years of technology engineering leadership in an enterprise environment.
• You have a Bachelor’s degree in a relevant field and/or equivalent work experience.

Score bonus points with…

• Your past at a digital retail brand and/or in the warehousing / fulfillment / parcel logistics field.
• Your comprehensive knowledge of software engineering Object-Oriented programming, Service Oriented Architecture, Web Service technologies (SOAP, REST, etc.)
• Your experience with additional full stack technologies (e.g. Java, Rust, React, Angular, API Gateways, Load Balancers, CDNs, CI/CD pipelines, Kubernetes, Docker)
• Your history supporting modern workforce enablement (Microsoft Entra, Microsoft Exchange, SSO, JIRA, ServiceNow)
• Your Cloud Services Certifications(s) and/or training in AI, LLMs, Computer Vision, Etc.
• Your Master’s degree in Computer Science, Computer Engineering, or related field.

If you have already achieved one or more of the above, fantastic! If not, we are excited to work with you in mastering new skills like these.

Need not apply if…

Finally, while it's essential for us to outline the characteristics and competencies of the perfect candidate, it might be equally important to list the types of candidates who need not apply:

• A "strategic visionary" who disdains getting their hands in the muck of the work.
• An order-taker, paralyzed by indecision until someone directs your day-to-day activity and tells you what to do.
• A maintainer, hoping to execute the established playbook as opposed to helping write it with their team.
• A political animal, who advances via corporate politics rather than value creation
• A head in the sand, who wants to "just do my job" and not actively hunt for ways to improve our business and team.

FLSA Exemption Status:Exempt (Salaried)

Travel Requirement:Minimal

Remote Work:Remote

Reports To:Chief Information Officer