Senior Director of Product Operations

AvidXchange, Inc.; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a strategic Senior Director of Product Operations to lead product initiatives that drive customer satisfaction and business success. This role involves collaborating with cross-functional teams to enhance product development processes and operational frameworks. The ideal candidate will possess extensive experience in product management and operational excellence, with a strong focus on leveraging AI for improved productivity. Join a company that values diversity and innovation, offering a dynamic work environment where your contributions will make a significant impact on the organization and its customers.

Benefits

Work/Life Balance

Development Programs

Competitive Benefits

Equity Options

Qualifications

• 10+ years in product operations or related fields.
• Experience in managing cross-functional operations and influencing stakeholders.

Responsibilities

• Lead portfolio-wide planning and streamline operations.
• Collaborate with executive leadership to inform business decisions.

Skills

Product Operations

Product Management

Strategic Consulting

Operational Excellence

Analytical Skills

Cross-Functional Leadership

AI Tooling

Education

Master's Degree or MBA

Certifications in Product Management

Job description

Job Overview

We are looking for a strategic, execution-focused Senior Director of Product Operations excited to build products that customers love and drive business impact. Reporting to the Chief Product Officer, you will lead across product, engineering, and operations teams to work more effectively, scale successfully, and maximize the impact of product investments across our portfolio. Your keys to success are living a customer-first, data-driven mindset with the ability to influence at all organization levels, maintain a big picture view, and get things done.

What You'll Do

1. Enterprise Planning: Lead portfolio-wide planning and rhythm-of-business activities, to ensure alignment with business objectives while streamlining operations and enhancing organizational agility.
2. Executive Influence & Communication: Collaborate directly with the executive leadership team, clearly communicating complex operational insights through storytelling with data to inform critical business decisions and align on strategic priorities.
3. Cross-Functional Leadership: Provide strategic oversight and lead cross-departmental initiatives involving Sales, Customer Experience, Marketing, and other key functions, ensuring alignment and collaborative execution of high-impact projects.
4. Operational Innovation: Continuously improve and optimize enterprise-wide product development processes, lifecycle management, and operational frameworks to foster agile, outcome-driven product management.
5. Complex Problem Solving: Tackle complex, ambiguous challenges across multiple departments and geographical regions, leveraging deep analytical skills to identify root causes and deliver sustainable solutions.
6. Talent & Organizational Development: Build, mentor, and empower a high-performing team that will evangelize our product operating model and empower product team members to execute more effectively, including use of “fit for purpose” AI tooling.

What We're Looking For

• Typically, 10+ years of successful experience in product operations, product management, strategy consulting, operational excellence, or related fields, including demonstrable experience executing at scale.
• Proven experience managing complex cross-functional operations, influencing senior stakeholders, and driving strategic alignment within rapidly growing, dynamic organizations.
• Strong understanding of contemporary product management principles, including deep familiarity with agile, customer-focused methodologies as advocated by Silicon Valley Product Group.
• Demonstrable skills in leveraging AI to enhance productivity, product operational processes, and decision-making processes.
• Exceptional analytical capabilities to synthesize complex datasets into clear, actionable narratives influencing executive-level decisions.
• Demonstrated capacity for driving significant organizational change, promoting innovation, and influencing operational efficiency and effectiveness enterprise-wide.

What We'd Love To See

• Advanced degree (Master's/MBA) strongly preferred, with relevant certifications in product management, leadership, or operational excellence considered advantageous.
• Experience and demonstrated interest in fintech, payments, financial services, or related B2B industries strongly preferred.

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified as a Great Place to Work.

Who You Are

• A go-getter with an entrepreneurial mindset, not afraid of taking risks, winning big, or facing the unknown.
• Someone who understands that business is people-centric and values developing mutually beneficial relationships.
• Focused on making a difference for our customers, helping solve complex problems to realize potential.

What You’ll Get

AvidXchange offers a blend of the perks of a publicly traded tech company and the flexibility of a startup, including work/life balance, development programs, competitive benefits, and equity options. We are committed to a culture where you can be yourself and make a meaningful impact.