Senior Director of Operations

Onto-Innovation; Hillsboro (OR); On-site; USD 150,000 - 184,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with employer match

Employee Stock Purchase Program (ESPP)

PTO and wellness programs

Job summary

Onto Innovation is seeking a Senior Service Operations Leader in Hillsboro, Oregon to drive the service strategy and ensure scalable execution across regions. You will lead installation, field service coordination, and performance management, aligning with engineering, product, and customer teams.

A strong background in service operations and KPIs is essential. The role emphasizes workforce planning, budgeting, and continuous improvement using Lean or Six Sigma methodologies, within a high-tech

Qualifications

• Bachelor's degree in Engineering, Business, Operations Management, or a related field.
• Advanced degree in Engineering, Business, Operations, or related discipline preferred.
• Significant progressive leadership experience in service operations, field service, operations, or related function.
• Experience managing complex service operations using operational and financial KPIs.
• Strong analytical, business, financial, and problem-solving capabilities.
• Excellent executive communication and stakeholder-management skills.
• Experience with Lean, Six Sigma, or other structured continuous-improvement methodologies.

Responsibilities

• Develop and execute the Service Operations strategy aligned with company, business, and customer priorities.
• Establish the operating model, processes, governance, and performance expectations for scalable service execution.
• Translate forecasts and roadmaps into service capacity and plans.
• Drive alignment across service organizations, regions, and cross-functional partners.
• Define and monitor service KPIs and reporting; identify risks and improvements.
• Lead installation and startup oversight and improve installation effectiveness.
• Manage workforce planning, budgeting, and cost management.

Skills

Leadership experience

KPI management

Analytical skills

Executive communication

Stakeholder management

Problem solving

Lean Six Sigma

Strategic planning

Education

Bachelor's degree in Engineering/Business/Operations Management

Advanced degree (preferred)

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.Job Summary & ResponsibilitiesKey ResponsibilitiesService Strategy & Operational LeadershipDevelop and execute the Service Operations strategy aligned with company, business, and customer priorities.Establish the operating model, processes, governance, and performance expectations required to deliver consistent and scalable service execution.Translate business forecasts, installed-base growth, product roadmaps, and customer requirements into service capacity and operational plans.Anticipate operational risks and emerging service requirements and establish plans to ensure organizational readiness.Drive alignment and accountability across service organizations, regions, and cross-functional partners.Operational Performance & Customer ExperienceDefine, monitor, and continuously improve key service performance indicators.Ensure accurate, timely, and actionable reporting of service performance and use operational data to identify trends, risks, and improvement opportunities.Establish service operating standards and \"service hygiene\" metrics and partner with field leadership to ensure process compliance, disciplined execution, and high data quality.Drive corrective actions and sustained improvements when operational performance falls below expectations.Establish governance and mechanisms to sustain improvements and measure business impact.Lead organizational change associated with new processes, technologies, operating models, and business requirements.Installation & Product AcceptanceProvide leadership and oversight for equipment installation and startup activities, ensuring installation teams consistently achieve or exceed established performance targets.Partner with Field Service, Engineering, Product, and customer-facing organizations to improve installation effectiveness and reduce cycle time from equipment delivery through customer acceptance.Establish improvement plans addressing recurring installation, qualification, and acceptance issues.Ensure lessons learned from installations and field performance are incorporated into service processes, training, and product improvement efforts.Workforce, Capacity & Financial ManagementDevelop workforce and headcount strategies that align service capacity with customer demand, installed-base requirements, productivity expectations, and business growth.Optimize labor deployment, utilization, coverage, and cost while maintaining required service levels and organizational capability.Manage operating budgets and service investments and ensure resources are deployed effectively against business priorities.Partner with Finance and business leadership on forecasting, workforce planning, productivity initiatives, and financial performance.Deliver established quarterly and annual financial and operational objectives.QualificationsQualificationsRequiredBachelor’s degree in Engineering, Business, Operations Management, or a related field, or equivalent combination of education and relevant experience.Significant progressive leadership experience in service operations, field service, operations, engineering, or a related function within the semiconductor equipment, semiconductor manufacturing, advanced manufacturing, or other complex capital-equipment industry.Demonstrated experience leading managers and large, geographically distributed technical/service organizations.Demonstrated success managing complex service operations using operational and financial KPIs.Experience with workforce and capacity planning, resource utilization, budgeting, and cost management.Proven ability to lead large-scale operational improvement or business transformation initiatives.Strong experience managing complex customer issues and working across technical and commercial organizations.Demonstrated ability to influence and align senior leaders across functional and organizational boundaries.Strong analytical, business, financial, and problem-solving capabilities.Excellent executive communication and stakeholder-management skills.PreferredAdvanced degree in Engineering, Business, Operations, or a related discipline.Experience supporting semiconductor capital equipment in high-volume manufacturing environments.Experience with Lean, Six Sigma, or other structured continuous-improvement methodologies.Experience with service analytics, digital service capabilities, automation, and data-driven performance management.Why Join Onto Innovation?At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.Compensation & Growth• Base Salary Range:$167,280.00 - $250,920.00, offered in good faith and based on experience, location, and qualifications.Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.Empowering Every Voice to Shape the Future:Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.Important Note on Export ComplianceFor certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).