Senior Director of Disability Services & Program Operations
We are seeking a Senior Director to lead and oversee disability support programs across the Duluth, Virginia, and North Branch areas. This role ensures the delivery of high-quality, person-centered services for individuals with disabilities, drives operational and financial performance, leads process improvements, and fosters staff development.
Key Responsibilities:
- Lead and manage disability services programs in alignment with the organization’s mission and compliance standards.
- Oversee intake, screening, and individualized service planning, ensuring person-centered, timely, and accurate execution.
- Monitor and ensure proper implementation, evaluation, and documentation of service plans in accordance with licensing requirements.
- Recruit, train, evaluate, and support program staff; oversee team performance and development.
- Ensure programs meet occupancy, staffing, and budget goals.
- Stay informed of and integrate updates to state regulations and policy requirements.
- Identify community needs and lead the development of new programs and services.
- Collaborate on organization-wide process improvements for enhanced service delivery.
- Manage investigations into reports of neglect or abuse of vulnerable adults.
- Cultivate relationships with external stakeholders including counties, case managers, and community partners.
Qualifications:
- Minimum 3 years of supervisory experience in programs serving vulnerable adults or children.
- One of the following education/work experience combinations:
- Bachelor’s degree in behavioral science or related field + 1 year of relevant experience.
- Associate’s degree + 2 years of relevant experience.
- 4 years of direct care experience.
- Or a Bachelor's degree with 5+ years of leadership experience in disability or human services.
- Ability to pass background and MVR checks.
What We Offer:
- Health, dental, and life insurance (Full-time)
- 403(b) retirement plan with employer match
- Paid Time Off (PTO)
- Paid training and employee referral bonus
- Short/long-term disability coverage
- Employee Assistance Program (EAP)
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