Senior Director of Digital Production & Guest Data Ops

Universal Orlando Resort; Orlando (FL); On-site; USD 200,000 - 300,000; Full time

Job summary

Universal Studios in Orlando seeks a Senior Director, Digital Technical Production & Guest Data Operations to own the technical production backbone across digital channels and to steward guest data operations for activation and measurement.

You will lead a senior team, partner with cross-functional leaders in marketing, data, UX/UI, and technology, and drive enterprise standards, governance, and scalable execution across web, apps, email, and data platforms.

Qualifications

• 10+ years in executive digital production and operations.
• Experience leading cross-functional, enterprise-scale teams.
• Strong governance of guest data, privacy, and stewardship.
• Proven ability to translate strategy into scalable operations.

Responsibilities

• Own digital production operations across owned channels.
• Lead cross-functional production teams for campaigns and personalization.
• Establish intake models, SLAs, and workflow standards.
• Oversee data governance and guest data stewardship.
• Partner with senior leaders on strategy, roadmap, and investments.

Skills

Executive leadership

Digital production

Guest data governance

Enterprise operating models

Cross-functional leadership

Executive communication

Education

Bachelor's degree

MBA or advanced degree preferred

Tools

Adobe

Snowflake

SFMC

Unica

Job description

Universal Studios in Orlando seeks a Senior Director, Digital Technical Production & Guest Data Operations to own the technical production backbone across digital channels and to steward guest data operations for activation and measurement.

You will lead a senior team, partner with cross-functional leaders in marketing, data, UX/UI, and technology, and drive enterprise standards, governance, and scalable execution across web, apps, email, and data platforms.