Senior Director of AI & Digital Product

Sodexo; United States; Hybrid; USD 135,000 - 209,000; Full time

Benefits offered by this job

Incentive plan

Medical, Dental, Vision

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Sodexo is seeking a strategic, execution-focused leader to shape, deliver, and scale the global and North America digital and AI product portfolio. You will bridge business stakeholders, operations, segments, global teams, product owners, engineering, data, vendors, and governance partners to move high-value products from idea to pilot, launch, adoption, and scale.

The role requires strong product leadership, experience with AI-enabled business transformation, and the ability to drive strategy

Qualifications

• 7+ years leading product, digital, AI, technology, transformation, or cross-functional delivery teams
• 10+ years in digital product management, AI-enabled transformation, product operations, technology delivery, data/analytics, or related roles
• Experience acting as the business-facing product lead between operations, stakeholders, engineering, data, vendors, and global technology teams
• Experience scaling AI or automation capabilities from pilot to enterprise adoption
• Strong understanding of responsible AI, data privacy, risk management, and governance processes
• Experience with cross-functional/global teams in a matrixed operating model
• Strong change management, stakeholder engagement, and executive communication capabilities
• Advanced degree, product certification, AI/data certification, or equivalent preferred

Responsibilities

• Lead AI and digital product roadmaps, pilots, and scale plans across complex matrixed organizations
• Bridge strategy with stakeholders, operations, segments, and global teams to ensure delivery of business value
• Own product launch readiness, adoption planning, and change management to embed AI/digital products into workflows
• Establish intake, prioritization, and business case practices for AI and digital requests
• Collaborate with vendors, platform, and engineering partners to deliver outcomes
• Analyze product performance, adoption, cost, benefits realization, and continuous improvement opportunities

Skills

Product leadership

Stakeholder mgmt

Agile delivery

Change management

Product analytics

Executive communication

AI product experience

Education

Bachelor's degree

Job description

This is a hybrid role

Preference is for the candidate to have experience with food digital platforms

About the job

This leader will drive disciplined product management, responsible AI adoption, portfolio governance, stakeholder alignment, and cross-functional delivery to ensure Sodexo invests in the right digital and AI capabilities and scales them effectively. As the business-facing product leader for the portfolio, this role will bridge business stakeholders, operations, segments, global teams, product owners, engineering, data, vendors, and governance partners to move high-value products from idea to pilot, launch, adoption, and scale. Success requires strong product leadership, an understanding of AI-enabled business transformation, comfort operating across global and regional teams, and the ability to move from strategy to execution with clear KPIs, adoption plans, and business impact measures. The ideal candidate brings a practical innovation mindset, strong communication skills, and the ability to connect emerging technology with Sodexo’s commercial, operational, and employee experience priorities. This role sits within the TECH organization and is critical to strengthening the bridge between AI strategy, product delivery, and business value realization.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $134640 - $209110

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

Lead AI and digital product roadmaps, pilots, and scale plans across complex matrixed organizations

Strong stakeholder management skills across business segments, commercial, operations, finance, HR, legal, data, engineering, and global technology teams

• Leading AI and digital product roadmaps, pilots, and scale plans across complex matrixed organizations
• Applying agile product management, design thinking, lean experimentation, and adoption measurement practices
• Managing strategic vendor, platform, and engineering partnerships to deliver business outcomes
• Analyzing product performance, adoption, cost, benefits realization, and continuous improvement opportunities
• Navigating build, buy, partner, and automate decisions for digital and AI-enabled capabilities
• Serving as the business-facing product lead who connects strategy, stakeholder needs, product execution, adoption, and measurable value realization
• Own product launch readiness, adoption planning, stakeholder enablement, communications, and change management to ensure AI and digital products are embedded into business workflows (Everyday Application being key product)
• Establish intake, prioritization, and business case practices for AI and digital requests, ensuring demand is evaluated against strategic fit, value, readiness, funding, risk, and delivery feasibility

What you’ll bring

Seeking a strategic, execution-focused leader to help shape, deliver, and scale the global and North America digital and AI product portfolio.

Strong knowledge of AI-enabled product development, responsible AI principles, data privacy considerations, and governance practices

• Director-level product management experience in digital, AI, data, or enterprise technology environments
• Experience acting as the business-facing product lead between operations, business stakeholders, engineering, data, vendors, and global technology teams
• Experience scaling AI or automation capabilities from pilot to enterprise adoption
• Strong understanding of responsible AI, data privacy, risk management, and governance processes
• Experience working across global and North America teams in a matrixed operating model
• Strong change management, stakeholder engagement, and executive communication capabilities
• Experience with product analytics, adoption measurement, agile delivery, business case development, and benefits realization
• Advanced degree, product certification, AI/data certification, or equivalent practical experience preferred

Requirements

• Education Requirement: Bachelor's degree or equivalent experience
• Management Experience: 7+ years leading product, digital, AI, technology, transformation, or cross-functional delivery teams
• Related Experience: 10+ years in digital product management, AI-enabled transformation, product operations, technology delivery, data/analytics, or related business transformation roles

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.