Senior Director of Admissions - Fremont, CA

MissionHires; Fremont (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Company Match

Career development

Tuition assistance

Job summary

MissionHires in Fremont, CA seeks a Director of Admissions to lead admissions and support staff, drive enrollment strategies, and ensure high-quality lead management. You will coach teams, monitor metrics, and collaborate with CampusVue and MS Office to optimize processes.

Qualifications include a Bachelor’s degree and 3–5 years in DOA roles, with strong leadership, forecasting, and communication skills. This on-site role offers opportunities for career growth and campus collaboration.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years as Director of Admissions (DOA) managing multiple staff.
• Proven enrollment management and forecasting skills.
• Strong organizational and leadership capabilities.
• Excellent written and verbal communication.

Responsibilities

• Recruit, train, manage, supervise admissions and support staff.
• Evaluate and coach Admissions Representatives biweekly; conduct performance reviews.
• Own lead management accuracy and CRM data entry quality.
• Plan staffing schedules to cover inbound leads during hours of operation.
• Lead daily standups and weekly team meetings.

Skills

Leadership

Enrollment management

Forecasting

Communication

Coaching

Education

Bachelor’s degree

Tools

CampusVue

MS Office

Job description

Responsibilities

• Recruit, train, manage, supervise, and motivate Admissions and support staff
• Evaluate phone calls for each Admissions Representative biweekly and interviews monthly; conduct quarterly Professional Standards evaluations and annual/semi-annual performance reviews
• Observe interviews and monitor recorded calls to provide coaching and ensure accurate lead entry and proper handling
• Review all inbound recorded calls within 72 hours and ensure front desk adherence to standards
• Design staffing schedules/shifts to ensure full coverage for inbound leads during hours of operation
• Monitor and respond appropriately to public reviews and mystery shops
• Track, monitor, and report on progress toward start goals; deliver accurate, on-time reports and forecasts
• Coach and develop Admissions Representatives for leadership succession into future director roles
• Collaborate with campus management to align resources with admissions goals and review daily/weekly performance against standards
• Partner with Financial Aid to run STITCH/GAP meetings and maintain excellent interview-to-start performance and customer service
• Work with campus Executives and Regional Directors to assess and refine admissions policies and procedures
• Plan and execute campus-based events (open houses, orientations, etc.)
• Lead daily standups and weekly team meetings to build cohesion, review goals, policies, procedures, and best practices
• Correspond professionally with prospective students, applicants, and stakeholders regarding admissions standards
• Provide input on budgets, training meetings, and campus facilities
• Ensure business professional dress code compliance for Admissions staff Monday–Friday
• Uphold integrity, business acumen, numerical and analytical rigor in decisions and coaching
• Serve as a reliable, presentable campus leader in a fast-paced, student-facing environment
• Guide prospective students throughout the admissions process with superior communication
• Leverage CRM, CampusVue, and MS Office for lead management, tracking, and reporting
• Comply with all institutional policies, standards, and regulatory expectations
• Complete additional projects and duties as assigned

Requirements

• Bachelor’s degree preferred
• 3–5 years of experience as a Director of Admissions (DOA) managing multiple admissions staff, with similar program mix and student volume
• Demonstrated proficiency in enrollment management practices
• Strong organizational, leadership, staff development, and implementation skills
• Proven numerical, analytical, and business acumen with accurate forecasting and reporting
• Ability to multi-task in a fast-paced, dynamic, and collaborative environment
• Excellent written and verbal communication skills
• Ability to communicate effectively with individuals of diverse socioeconomic and multicultural backgrounds; high respect and ethics
• Hands-on experience with CRM systems, CampusVue, and proficiency in MS Office
• High integrity, reliability, executive presence, and commitment to exceptional student experience
• Ability to coach, train, and develop subordinates; high energy and team-first approach
• Willingness to monitor calls, conduct evaluations on defined cadences, and enforce professional standards and dress code compliance

Benefits

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment

• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company

• 12paid Holidays and 2Floating Holiday

• 401K with a Company Match

• Company Paid Life Insurance at 1x’s your annual salary

• Leadership development and training for career advancement

• Tuition assistance and Forgiveness for you and your family up to 100% depending on program