Director of Admissions

Unitek Learning; Boise (ID); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Life Insurance

Leadership development

Job summary

Unitek Learning is seeking an Admissions Manager to lead the campus Admissions team, drive lead generation and ensure a high-quality student experience. You will collaborate with Marketing, Financial Aid, and campus leadership to meet enrollment goals while maintaining outstanding customer service.

Responsibilities include coaching staff, evaluating interviews, and delivering regular performance and development plans.

Qualifications

• 3–5 years’ experience in DOA management of admissions staff.
• Proficient in enrollment management practices and systems.
• Strong organizational and leadership abilities; excellent communication.

Responsibilities

• Recruit, train, manage, supervise and motivate Admissions staff.
• Evaluate phone calls and interviews; conduct performance reviews.
• Coordinate with Marketing, Financial Aid, and campus leadership to meet goals.
• Plan and conduct campus events and open houses to drive lead generation.
• Ensure adherence to policies, high integrity, and professional standards.

Skills

Admissions management

Leadership

Enrollment management

Staff development

Communication

Education

Experience in admissions leadership

Tools

CampusVue

MS Office

CRM

Job description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Job Description

Purpose of the Position:

Ensures that the Admissions team meets pre-set goals and performance standards for the continued success of the campus. Monitors employee staffing levels, lead flow, planning and implementing local area marketing initiatives. Works with the Marketing Team. Monitors High School lead generation activity. Ensure compliance standards are met, and policies are adhered to.

Job responsibilities:

Recruit, train, manage, supervise and motivate Admissions and support staff.

Ensure that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions. Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience.

Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance.

Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk.

Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation.

Monitor and respond appropriately to public reviews and mystery shops.

Track, monitor and report on progress toward start goals.

Coaches and develop Admissions Representatives identified as potential leaders to prepare for future admissions director roles.

Works with the campus management team to ensure adequate resources to meet admissions goals. Reviews daily and weekly performance with admissions standards. Submit reports, forecasts and other documents as required accurately and on time.

Work closely with the Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance.

Works with the campus Executives and Regional Directors to periodically assess whether admissions policies and procedures are meeting the goals of the campus.

Plans and conduct campus-based events like open houses, orientations etc.

Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, and best practices.

Correspond with prospective students, applicants, and others seeking information on admissions standards.

Provides input for budgets, training meetings, campus facilities, etc.

Ensure that the business professional dress code is followed by all Admissions staff members Monday through Friday.

Completes other projects and duties as assigned.

Must have high integrity, solid business acumen including numerical and analytical ability.

Must be reliable and presentable as a leader on the campus in a department with student-facing duties.

Provides guidance throughout the admissions process.

Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates.

Familiarity with CRM, CampusVue and Proficient in MS Office.

Superior verbal and written communications skills.

Fast paced, dynamic and collaborative team environment, internally and externally.

Comply with all policies and standards.

Regular, in-person attendance up to 5 days per week on campus/on site is an essential function of this position.

This role requires on-site collaboration with students, faculty, and staff.

Qualifications

Education, Experience, Knowledge, Skills and Abilities:

Must have 3 – 5 years’ experience as a DOA managing multiple admissions staff members, with a similar program mix and student volume required.

Demonstrated proficiency with enrollment management practices.

Candidates must possess strong organizational skills, leadership, development, and implementation skills.

Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socioeconomic and multi-cultural backgrounds; respect and ethics required.

Additional Information

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12paid Holidays and 2Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program

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