Senior Director, Nonprofit Claims & Strategy

AmTrust Financial Services, Inc.; United States; Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

HSA/FSA

401k Savings

Paid Time Off

Job summary

AmTrust Financial Services, Inc. seeks a Director of Claims for its Non-Profit segment to lead a team handling high-exposure commercial liability claims across multiple states. The role emphasizes strategic coverage analysis, liability assessment, and settlement management, with remote work optional.

The candidate should bring 7–10 years of progressive claims experience, multi-jurisdictional expertise, and strong leadership and mentoring abilities. JD preferred, license to adjust claims required.

Qualifications

• Minimum of 5 years’ experience in leadership roles within the insurance industry.
• 7-10 years of relevant and progressively more responsible claims work experience across multiple casualty lines.
• Bachelor’s degree or equivalent work experience; Juris Doctor (J.D.) preferred.
• Multi-jurisdictional expertise.
• Valid claims adjuster’s license in appropriate jurisdictions or ability to obtain such.
• Thorough understanding of tort and contract laws, principles of coverage, and liability insurance in general.
• Strong contractual analysis skills to include the analysis of insurance contracts for coverage determinations and other contracts for risk transfer obligations/opportunities.
• Skillful negotiator.
• Ability to manage a diverse group of claims professionals located in multiple offices.
• Ability to mentor, train, and be a leader within the organization.
• Ability to plan, organize, delegate, and develop direct reports.
• Ability to synthesize and draw conclusions from large amounts of data; translates the data into actions and results.
• Demonstrates drive and ambition to achieve goals and outstanding results.
• Possesses emotional intelligence and self-awareness.
• Embraces change; invites feedback related to performance and deals constructively with criticism.

Responsibilities

• Owns the development and performance of a Non-Profit focused claims team, ensuring the quality, accuracy, and timely resolution of commercial liability claims of high complexity and/or severity.
• Assigns new claims to team members based on complexity and skill set of staff.
• Oversees the handling of all aspects of the claims assigned to the team including investigation, communication, documentation, reserving, litigation management, evaluation, negotiation and settlement.
• Provides technical guidance on complex coverage, liability, litigation, and damage assessment issues.
• Ensures that all customers receive quality service and advocates claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders’ expectations.
• Completes regular manager reviews of claims to ensure work meets or exceeds standards and that claims handling is consistent with applicable policies, procedures and department guidelines.
• Regularly participates in claims roundtable discussions focusing on claims issues surrounding coverage, liability and assessment of damages.
• Manages personnel administration including employee evaluations and performance.
• Creates an environment that ensures transparency, accountability, training, and development.
• Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
• Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
• Maintain awareness of emerging legal, regulatory, and industry developments affecting non-profit and general liability claims.
• Other tasks as assigned by AVP/VP.

Skills

Leadership

Mentoring

Negotiation

Strategic thinking

Data analysis

Education

Bachelor’s degree or equivalent

Juris Doctor (J.D.) preferred

Job description

AmTrust Financial Services, Inc. seeks a Director of Claims for its Non-Profit segment to lead a team handling high-exposure commercial liability claims across multiple states. The role emphasizes strategic coverage analysis, liability assessment, and settlement management, with remote work optional.

The candidate should bring 7–10 years of progressive claims experience, multi-jurisdictional expertise, and strong leadership and mentoring abilities. JD preferred, license to adjust claims required.