Senior Director, National Service Operations (Remote)

Appone; Cypress (CA); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Employer Matching

Paid Vacation

Paid Holidays

Home Office Stipend

Job summary

Branded Group is seeking a Senior Director of Service Operations to provide strategic and day-to-day leadership for our nationwide Service Operations department. This role partners with executive leadership and Directors of Operations to standardize processes, drive profitability, and deliver exceptional service at scale.

The position is fully remote and salaried, with responsibility for leading a distributed team and ensuring client satisfaction while maintaining operational excellence and

Qualifications

• Eight+ years of progressive operations leadership experience.
• Experience leading managers and leaders across multiple teams.
• Facilities maintenance or related service industry experience preferred.
• Experience managing high-volume, multi-client service operations.
• Strong understanding of SLAs, profitability, and vendor-based service delivery.
• Proven ability to develop leaders and hold management-level employees accountable.
• Strong financial, analytical, and decision-making skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide executive leadership for the Service Operations department.
• Oversee Directors of Operations and Operations Managers.
• Establish department-wide processes, standards, and performance objectives.
• Monitor performance, address issues, risks, and opportunities.
• Lead cross-functional collaboration with Finance, Sales, HR, Projects.
• Ensure profitability and client satisfaction across locations.
• Manage subcontractor and vendor relationships and performance.
• Develop leaders through coaching and succession planning.

Skills

Leadership

Operations management

Strategic thinking

Problem solving

Financial acumen

Cross-functional collaboration

People development

Process improvement

Tools

Microsoft Office

Google Workspace

Job description

Branded Group is seeking a Senior Director of Service Operations to provide strategic and day-to-day leadership for our nationwide Service Operations department. This role partners with executive leadership and Directors of Operations to standardize processes, drive profitability, and deliver exceptional service at scale.

The position is fully remote and salaried, with responsibility for leading a distributed team and ensuring client satisfaction while maintaining operational excellence and