Senior Director, National Luxury Hospitality Experience

Global Business Transformation Solutions, LLC (GBTS); Texas; Hybrid; USD 175,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions seeks an experienced hospitality leader to elevate executive, client, and workplace experiences across a national portfolio of professional environments. Design and deliver luxury hospitality programs reflecting premium brand standards for legal, advisory, and corporate settings.

The role blends luxury hotel expertise with executive presence and high‑touch service, partnering with senior leaders to deliver VIP visits, board meetings, and events while aligning with strategic

Qualifications

• 8–10+ years of hospitality leadership experience.
• Experience in luxury hotels, resorts, or premium environments.
• Strong knowledge of food & beverage operations, catering, events, and guest services.
• Proven ability to deliver high-touch, white-glove customer experiences.
• Exceptional communication, presentation, and relationship management with senior leaders.
• Demonstrated ability to interact confidently with C-suite executives and high‑profile clients.

Responsibilities

• Lead executive hospitality and client experience programs across multiple locations.
• Develop and maintain elevated service standards for executives, clients, and visitors.
• Curate premium food, beverage, and catering experiences for meetings, events, and executive engagements.
• Partner with senior executives and business leaders to anticipate and exceed service expectations.
• Support the development of VIP visits, board meetings, leadership events, and client-facing programs.
• Establish hospitality training, service protocols, and quality standards.
• Support the development of vendor relationships and hospitality partnerships.
• Monitor service performance, guest satisfaction, and continuous improvement initiatives.

Skills

Hospitality leadership

Luxury brand experience

Executive presence

C-suite engagement

Client experience design

Education

Bachelor’s degree in hospitality/related field

Job description

Opensity Solutions seeks an experienced hospitality leader to elevate executive, client, and workplace experiences across a national portfolio of professional environments. Design and deliver luxury hospitality programs reflecting premium brand standards for legal, advisory, and corporate settings.

The role blends luxury hotel expertise with executive presence and high‑touch service, partnering with senior leaders to deliver VIP visits, board meetings, and events while aligning with strategic