Senior Director, National Accounts Growth & Strategy

CVS Health Corporation; Atlanta (GA); Vor Ort; USD 105.000 - 231.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Zusammenfassung

CVS Health Corporation is seeking a Senior Director of Account Management in the Atlanta/Texas area to lead a team of Account Executives supporting large National Accounts. The role focuses on retention, profitable growth, client satisfaction, and execution across an assigned portfolio.

The position requires extensive healthcare industry knowledge, executive-level communication, and the ability to navigate a complex organization.

Qualifikationen

• 10+ years experience in healthcare account management, client management, sales, consulting, healthcare benefits, or a related field.
• Demonstrated success leading and developing experienced Healthcare Account Management/Account Executive professionals.
• Experience supporting large, complex, or strategically important National Account customers.

Aufgaben

• Lead, coach, and develop a high-performing team of Account Executives.
• Establish clear priorities, performance expectations, and accountability across the team.
• Oversee customer strategies focused on retention, growth, financial performance, member experience, and client satisfaction.
• Identify customer and portfolio risks early and lead the development of mitigation plans.
• Build trusted relationships with senior customer and consultant leaders.
• Participate in strategic planning sessions, annual reviews, renewal negotiations, finalist meetings, and other executive-level presentations.
• Serve as a senior escalation point for complex customer, operational, financial, and service issues.
• Coordinate cross-functional resources to resolve issues, meet customer commitments, and implement strategic initiatives.
• Partner with Sales and Underwriting to develop competitive and financially responsible renewal and growth strategies.
• Maintain oversight of portfolio performance, customer risks, revenue opportunities, and key deliverables.
• Ensure account teams maintain clear roles across strategy, relationship management, service delivery, and specialized support functions.
• Identify opportunities to improve account-management processes, customer governance, and team effectiveness.
• Promote collaboration, operational discipline, continuous improvement, and consistent use of best practices.
• Support staffing, succession planning, performance management, and professional development.

Kenntnisse

Team leadership

Executive communication

Cross-functional collaboration

Strategic planning

Healthcare account management

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

CVS Health Corporation is seeking a Senior Director of Account Management in the Atlanta/Texas area to lead a team of Account Executives supporting large National Accounts. The role focuses on retention, profitable growth, client satisfaction, and execution across an assigned portfolio.

The position requires extensive healthcare industry knowledge, executive-level communication, and the ability to navigate a complex organization.