Senior Director, Membership Experience (Advisory Practice)

Opportunity@Work; Washington; Remote; USD 140,000 - 160,000; Full time

Job summary

An established industry player is on the lookout for a Senior Director of Membership Experience to lead a dynamic team dedicated to empowering STARs through innovative membership offerings. This pivotal role involves designing impactful programs that enhance engagement and retention among members, including employers and educational institutions. The ideal candidate will possess a strong background in membership management, with a passion for workforce development and economic mobility. Join a mission-driven organization where your leadership can significantly contribute to creating opportunities for countless individuals, driving meaningful change in the labor market.

Qualifications

• 10+ years of experience in membership management or advisory services.
• Strong client management and advisory skills with a passion for workforce development.

Responsibilities

• Lead and coach a team to design and deliver valuable programming for members.
• Develop membership strategies to drive economic mobility for STARs.

Skills

Membership Management

Client Management

Advisory Services

Strategic Thinking

Analytical Skills

Team Management

Coaching Skills

Stakeholder Engagement

Education

10+ years in membership management or related field

Tools

Membership Management Software

CRMs

Job description

Senior Director, Membership Experience (Advisory Practice)

About Opportunity@Work

Opportunity@Work’s mission is to rewire the labor market so that STARs, workers who are skilled through alternative routes instead of a bachelor’s degree, can work, learn, and earn to their full potential. In the next decade, Opportunity@Work aims to enable at least 1 million working adults in America to translate their learning into earning – generating a $20 billion boost in annual earnings.

#YouWantToBeHere

About the Role

We are seeking a dynamic Senior Director, Membership Experience (Advisory Practice) to lead and coach an emerging team whose mission is to design and deliver valuable programming and advisory offerings for our members (employers, educational institutions, workforce development organizations, and other stakeholders). To achieve this aim, you will design and implement a suite of services that will be used to coach our members on how to take a skills-first approach to talent recruitment, development, and retention, enabling them to evolve their workforce to where all talent can shine. You will work cross-functionally to understand and leverage the organization’s extensive capabilities of research, analytics, and storytelling, as well as our data-driven technology product offerings. Ultimately, your efforts will enable us to engage, retain and grow Opportunity@Work’s prestigious membership base.

This role is a great opportunity for an experienced membership or advisory services executive who is passionate about workforce development, economic mobility, and creating opportunities for STARs. Given the early stage of this emerging business offering, you will have the opportunity to build a highly-impactful set of membership offerings that will result in a $20B boost in annual earnings for STARs. And, you will have ample opportunities to build and advise an extensive network of C-level and executive talent across sectors while supporting our important mission.

This role can be performed in a remote work environment, with periodic travel to the Washington DC headquarters, to key client sites and to periodic conferences (10-15% travel). We can also accommodate candidates who prefer to be based in our office in DC.

Key Responsibilities

The successful candidate will be a strategic thinker with a proven track record of:

• Fostering engagement and trust with senior level influencers across blue-chip employers, strategic partners and workforce development organizations
• Building scalable processes to increase replicability of excellent programming
• Managing and coaching a team of membership professionals

Membership Strategy and Model Development:

• Design and implement a comprehensive membership strategy that aligns with the organization’s mission and goals of driving economic mobility for STARs
• Work across product, marketing and senior leadership teams to develop and refine the membership value proposition, membership tiers, benefits, and pricing, ensuring they meet the evolving needs of members and supports the organization’s long-term objectives
• Create and execute an effective roadmap for membership growth and enhanced experience related to talent recruitment, engagement, and retention strategies, with a focus on replicability and scalability of offerings
• Develop and manage membership programs, offering members access to research, webinars, working groups, and other member benefits
• Collaborate with senior leadership to integrate membership strategies into the organization’s broader strategic plans

Member Engagement and Retention:

• Serve as the primary point of contact for key members, representing the organization at events, meetings, and other forums (10-15% travel required)
• Build and nurture relationships with members, ensuring they feel valued, supported, and connected to the organization’s mission
• Develop and implement member engagement strategies, including events, communications, and personalized interactions, to increase member participation and loyalty
• Partner with Research and Analytic Services teams, to monitor and analyze membership data, identifying trends, opportunities, and areas for improvement in member engagement and retention

Innovation and Continuous Improvement:

• Stay abreast of trends and best practices in membership management, workforce development, and skills-first hiring
• Develop member feedback mechanisms to ensure continuous improvement of offerings
• Lead initiatives to innovate and improve the membership experience, including the use of new technologies, partnerships, and programmatic offerings
• Identify opportunities for collaboration with other organizations and stakeholders to enhance the membership experience and expand the organization’s impact

Leadership and Collaboration:

• Manage and mentor a team of membership professionals, providing guidance, support, and development opportunities to help them succeed in their roles
• Collaborate with cross-functional teams, including Marketing, Product Development, Research and Analytic Services, to ensure a cohesive and integrated approach to membership experience.
• Provide insights and recommendations to senior leadership for ongoing decision-making

Qualifications

Skills, Knowledge & Expertise
This role is open to individuals skilled through alternative routes.

• Minimum of 10 years of experience in membership management, employer advisory services or a related field, with a strong track record of success in building and growing membership programs
• Excellent client management, advisory and coaching skills, with a passion for engaging and supporting a broad array of stakeholders
• Experience engaging stakeholders across sectors, moderating content, developing community guidelines, and providing feedback to members.
• Strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans
• Proven leadership and team management skills, with the ability to inspire and develop a team to achieve ambitious goals
• Analytical skills, with the ability to leverage data to drive decisions and measure success
• Proficiency with leveraging membership management software and CRMs
• Experience in a nonprofit or mission-driven organization, particularly in workforce development or economic mobility, is highly desirable

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and the mission
• Collaborative: You enjoy working across stakeholders to accomplish shared goals
• Initiative and entrepreneurial mindset: You are flexible with shifts in priorities, are able to iterate on work plans, and can troubleshoot quickly and collaboratively
• STAR-centered: You have a demonstrated passion and desire to create a more inclusive policy environment for STARs and to create economic mobility for all workers
• You are data-driven, result-oriented, and a forward-looking catalyst for social change

Opportunity@Work is an equal opportunity and skills-first employer. We celebrate diversity and the dignity of every worker - especially those with overlooked skills. We are committed to creating an inclusive environment for all employees.

The pay range for this role is:

140,000 - 160,000 USD per year (united states )

Executive Office

Remote (Washington, District of Columbia, US)