Senior Director-MCL Operations

Mayo Clinic; Rochester (MN); Vor Ort; USD 190.000 - 285.000; Vollzeit

Benefits dieser Stelle

Medical options

Dental options

Vision plan

Pre‑Tax Savings (HSA/FSAs)

Retirement plan

Zusammenfassung

Mayo Clinic is seeking a Senior Operations leader for MCL Operations in Rochester, MN. This role drives logistics, customer service, specimen operations, and inventory, aligning with Mayo Clinic's patient-first mission and operational excellence.

Ideal candidate has extensive experience in operational leadership, strategic planning, and cross-functional collaboration across internal and external stakeholders.

Qualifikationen

• Master's degree required in business, health care administration, or related field.
• Minimum ten years of operational management experience.
• Experience leading customer service and logistics teams is a plus.

Aufgaben

• Oversee logistics, customer service, specimen operations, and inventory control.
• Lead planning, budgeting, FTE, and performance metrics for multiple units.
• Travel domestically/internationally as required.

Kenntnisse

Operational leadership

Team leadership

Customer service

Logistics management

Strategic thinking

Ausbildung

Master's degree in business, health care administration or related field

Jobbeschreibung

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This position is responsible for logistics, customer service, specimen operations, and inventory.

MCL Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCL goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCL Operations. MCL Operations serves as the functional link that enables MCL strategy execution in highly competitive markets. Turn‑around‑time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field‑based service representatives are critical to MCL business units and are directly controlled by MCL Operations. The Sr. Director‑Operations‑MCL is responsible for the planning, budget, FTE, capital and performance metrics for operational support of each MCL business unit. Domestic and international travel required.

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

Qualifications

Master's degree in business, health care administration or related field and ten years of operational management experience are required.

Additional Qualifications

• Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) and external client stakeholders.
• Must have excellent organizational, human relations, decision‑making and problem‑solving capabilities as well as excellent presentation and communication skills.
• Must possess strong financial analysis, and strategic and innovative thinking capabilities.
• Must have ability and confidence to effectively function independently, be a self‑starter, a team player and have led direct reports in previous positions.
• Must be capable of effectively presenting to internal and external groups at a high level.
• Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi‑functional environments.
• Must be able to manage people and projects simultaneously and to exercise appropriate judgment when prioritizing projects while adhering to Mayo Clinic and MCL, LLC policies and procedures.
• Experience leading customer service, domestic and global logistics, field‑based service teams is a plus.
• Operational leadership within an external‑facing entity competing in a highly‑competitive market is preferred.

Exemption Status

Exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $189,800 - $284,668 / annually

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday 8:00am - 5:00pm

Weekend Schedule

n/a

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.